Client Services & Front Desk Coordinator

Coodes Solicitors; St. Austell; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Group pension

Annual bonus

Medical cash plan

Life assurance

Holiday trading

Private medical insurance

Cycle to work

Discounted shopping

Job summary

Coodes LLP in St Austell is recruiting a Client Services Co-Ordinator to join our frontline team. You will be the first point of contact for clients, visitors and callers, delivering a welcoming and professional experience while directing enquiries to the appropriate team.

The role involves managing the front-of-house function, handling calls via Teams, triaging client enquiries, and providing administrative support to the Central Support team.

Qualifications

• Previous experience in a reception, customer service, call handling or administrative role.
• Excellent communication skills, both face-to-face and over the telephone.
• Strong organisational skills with the ability to manage competing priorities.
• Good IT skills, including experience using Microsoft Office applications.

Responsibilities

• Manage the front-of-house function for the St Austell office, providing a welcoming and professional client experience.
• Handle incoming telephone calls, directing enquiries and taking accurate messages using Microsoft Teams.
• Support client enquiry triage and routing, ensuring clients reach the most appropriate team.
• Provide administrative and operational support to the Central Support team during quieter periods.

Skills

Reception experience

Customer service

Call handling

Administrative experience

Communication skills

Organisation

Tools

Microsoft Office

Job description

Coodes LLP in St Austell is recruiting a Client Services Co-Ordinator to join our frontline team. You will be the first point of contact for clients, visitors and callers, delivering a welcoming and professional experience while directing enquiries to the appropriate team.

The role involves managing the front-of-house function, handling calls via Teams, triaging client enquiries, and providing administrative support to the Central Support team.