Client Service Co-Ordinator

Coodes Solicitors; St. Austell; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Group pension

Annual bonus

Medical cash plan

Life assurance

Holiday trading

Private medical insurance

Cycle to work

Discounted shopping

Job summary

Coodes LLP in St Austell is recruiting a Client Services Co-Ordinator to join our frontline team. You will be the first point of contact for clients, visitors and callers, delivering a welcoming and professional experience while directing enquiries to the appropriate team.

The role involves managing the front-of-house function, handling calls via Teams, triaging client enquiries, and providing administrative support to the Central Support team.

Qualifications

• Previous experience in a reception, customer service, call handling or administrative role.
• Excellent communication skills, both face-to-face and over the telephone.
• Strong organisational skills with the ability to manage competing priorities.
• Good IT skills, including experience using Microsoft Office applications.

Responsibilities

• Manage the front-of-house function for the St Austell office, providing a welcoming and professional client experience.
• Handle incoming telephone calls, directing enquiries and taking accurate messages using Microsoft Teams.
• Support client enquiry triage and routing, ensuring clients reach the most appropriate team.
• Provide administrative and operational support to the Central Support team during quieter periods.

Skills

Reception experience

Customer service

Call handling

Administrative experience

Communication skills

Organisation

Tools

Microsoft Office

Job description

• Location: St Austell
• Salary: Salary subject to skills

Coodes LLP has been named one of the UK's leading law firms in the 2026 Chambers and Partners Guide, the Chambers High Net Worth Guide, and Legal 500, with top rankings across multiple departments.

We are proud of our Investors in People Silver accreditation, recognising our commitment to supporting long-term, rewarding careers. Whether you are just starting out or looking to take the next step, we will help you thrive.

Our values of professionalism, integrity, teamwork, fairness, enterprise and excellence are at the heart of everything we do. We foster a collaborative and inclusive environment where everyone's contribution is valued.

While our history is long, our mindset is modern. We are known as one of the most progressive firms in the region, with a strong reputation for innovation and excellence in client service.

At Coodes, you will work alongside some of the region's most respected legal professionals, delivering outstanding service to clients across the South West.

Due to continued growth and the opportunities this presents, an exciting opportunity has arisen to join one of the leading law firms in Cornwall and Devon as a Client Services Co-Ordinator.

This role is integral to delivering an exceptional first impression of Coodes. As the first point of contact for clients, visitors and callers, you will play a key role in ensuring enquiries are handled professionally and efficiently while supporting the wider business.

What You Will Do

• Manage the front-of-house function for the St Austell office, providing a welcoming and professional client experience.
• Handle incoming telephone calls, directing enquiries and taking accurate messages using Microsoft Teams.
• Support client enquiry triage and routing, ensuring clients reach the most appropriate team.
• Provide administrative and operational support to the Central Support team during quieter periods.

Experience And Qualifications You Need

• Previous experience in a reception, customer service, call handling or administrative role.
• Excellent communication skills, both face-to-face and over the telephone.
• Strong organisational skills with the ability to manage competing priorities.
• Good IT skills, including experience using Microsoft Office applications.

You Will Love This Role If

• You enjoy building positive relationships and providing outstanding service.
• You thrive in a busy environment where no two days are the same.
• You take pride in being organised, proactive and dependable.
• You enjoy working collaboratively as part of a supportive team.

You Will Be a Success If

• You consistently provide a professional and friendly experience for clients and visitors.
• You can confidently manage and prioritise a high volume of enquiries.
• You have excellent attention to detail and follow tasks through to completion.
• You embrace our values and contribute positively to our culture and team environment.

The role offers exceptional opportunities for personal development and advancement within a successful and well-established firm.

Our Business Support teams are fundamental to the success of Coodes. They provide the seamless administrative, operational, and client service support that underpins everything we do. We value the expertise, professionalism, and dedication of our support colleagues and recognise the important role they play in delivering an outstanding experience for both clients and staff.

Additional Benefits Include

• Group pension plan
• Annual bonus scheme
• Medical cash plan
• Life assurance
• Holiday trading
• Private medical insurance options
• Cycle to work
• Discounted shopping platform

Location

St Austell office

Hours

This is a full time position - 37.5 hours a week Monday to Friday 08:30 - 17:00.

Applications close:

31August 2026.

Applications will be reviewed as they are received, and interviews may be held before the closing date. We reserve the right to close this vacancy early if a suitable candidate is appointed, so early application is encouraged.

DBS

This vacancy will be subject to a DBS Check.