Client Experience & Front Desk Coordinator

Coodes Solicitors; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Medical cash plan

Life assurance

Holiday trading

Private medical insurance options

Cycle to work

Discounted shopping platform

Job summary

Coodes LLP in St Austell seeks a Client Services Co-Ordinator to manage the front-of-house, greet clients, handle calls and triage enquiries. You will support the Central Support team and ensure a smooth visitor experience.

The role is based at the St Austell office, offering 37.5 hours per week with a DBS check required. The firm highlights professional development and a collaborative culture.

Qualifications

• Previous experience in a reception, customer service, call handling or administrative role.
• Excellent communication skills, both face-to-face and over the telephone.
• Strong organisational skills with the ability to manage competing priorities.
• Good IT skills, including experience using Microsoft Office applications.

Responsibilities

• Manage the front-of-house function for the St Austell office, providing a welcoming and professional client experience.
• Handle incoming telephone calls, directing enquiries and taking accurate messages using Microsoft Teams.
• Support client enquiry triage and routing, ensuring clients reach the most appropriate team.
• Provide administrative and operational support to the Central Support team during quieter periods.

Skills

Communication skills

Organisational skills

Customer service

Tools

Microsoft Office

Job description

Coodes LLP in St Austell seeks a Client Services Co-Ordinator to manage the front-of-house, greet clients, handle calls and triage enquiries. You will support the Central Support team and ensure a smooth visitor experience.

The role is based at the St Austell office, offering 37.5 hours per week with a DBS check required. The firm highlights professional development and a collaborative culture.