Hybrid Client Services Specialist - Front Desk

Stephens Scown LLP; Exeter; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working model

Private medical insurance

Group life assurance

Wellbeing support

Birthday/leave time for good causes

Job summary

Stephens Scown LLP in Exeter is seeking a Client Services Assistant to deliver best-in-class service to clients across phone, website and email. You will act as a friendly front of house and coordinate with colleagues to support legal teams.

The role emphasises strong interpersonal skills, calm management of a busy workload, and proficiency in MS Office. We also welcome discussions about flexible, part-time or job-share arrangements.

Qualifications

• Experience in a front-of-house professional environment.
• Excellent interpersonal and communication skills.
• Ability to manage a busy workload and stay calm under pressure.
• Highly organised, accurate, proactive, approachable and flexible.
• Proficient in Microsoft Office (Word, Excel, Teams).
• Understanding of legal services is advantageous.

Responsibilities

• Take and handle new enquiries via telephone, website and email.
• Liaise with legal advisors and support legal teams to ensure a best-in-class client experience.
• Operate as an effective firm front of house and coordinate with colleagues across channels.

Skills

Front of house experience

Interpersonal & communication skills

Calm under pressure

Organised & proactive

MS Office proficiency

Legal services knowledge (advantageous

Tools

Microsoft Office Suite (Word, Excel, Teams)

Job description

Stephens Scown LLP in Exeter is seeking a Client Services Assistant to deliver best-in-class service to clients across phone, website and email. You will act as a friendly front of house and coordinate with colleagues to support legal teams.

The role emphasises strong interpersonal skills, calm management of a busy workload, and proficiency in MS Office. We also welcome discussions about flexible, part-time or job-share arrangements.