Premium Front Desk & Client Experience Specialist

Stevens & Bolton LLP; Guildford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pensions Scheme (5% employer contrib)

Private medical insurance

Permanent health insurance

Life assurance

Cycle to work scheme

Discounted gym memberships

Job summary

Stevens & Bolton LLP is seeking a front-of-house Receptionist to deliver a high standard service to clients and staff. You will work as part of a team, handling telephone calls, greeting visitors, and supporting meeting room coordination with a proactive, friendly approach.

The ideal candidate will have prior reception experience in a corporate or hotel environment, be highly organised, and able to multitask in a fast-paced setting while maintaining professional communication with all

Qualifications

• Experience in a reception/customer-facing role in a corporate or professional services environment.
• Proactive, multi-skilled team player with a flexible approach.
• Excellent organisation and coordination skills.
• Clear verbal and written communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Friendly, keen and customer-focused attitude.
• Ability to manage expectations of clients and staff.

Responsibilities

• Open Reception area on start time and prepare waiting area.
• Operate the Reception desk and switchboard.
• Forward emails and correspondence to staff promptly.
• Check daily meeting room bookings and resolve clashes.
• Meet and greet visitors with warmth and professionalism.
• Arrange internal/external meeting room bookings and monitor room status.
• Raise IT issues in meeting rooms with the tech team.
• Keep reception and waiting areas presentable and report issues.
• Allocate and manage parking spaces for clients and staff.
• Assist with basic administrative tasks as needed.

Skills

Reception experience

Customer facing

Flexible

Organised

Communication skills

Multitasking

Team player

Ownership

Job description

Stevens & Bolton LLP is seeking a front-of-house Receptionist to deliver a high standard service to clients and staff. You will work as part of a team, handling telephone calls, greeting visitors, and supporting meeting room coordination with a proactive, friendly approach.

The ideal candidate will have prior reception experience in a corporate or hotel environment, be highly organised, and able to multitask in a fast-paced setting while maintaining professional communication with all