Client Services Executive

Kantar Media; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Client Service Executive to join their dynamic team. In this role, you will be the primary contact for clients, ensuring accurate communication and data delivery in the fast-paced world of TV audience measurement. Your proactive approach will help foster relationships with broadcasters, while your attention to detail will ensure the highest quality of service. This position offers a unique opportunity to work with cutting-edge data solutions in a supportive environment, where your contributions will directly impact the success of the organization. If you are passionate about media and client service, this role is perfect for you.

Qualifications

• Experience in a client-facing role with a focus on service excellence.
• Strong communication skills with attention to detail and accuracy.

Responsibilities

• Act as a key contact for clients and broadcasters, ensuring timely communication.
• Manage data specifications and provide training to log providers.

Skills

Client Communication

Organizational Skills

Proactive Problem Solving

Attention to Detail

Salesforce Proficiency

MS Office (Excel & Outlook)

SQL Knowledge

Education

Bachelor's Degree

Tools

Salesforce

MS Excel

MS Outlook

SQL

MS Access

Job description

Direct message the job poster from Kantar Media

Talent Acquisition Partner at Kantar Media

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Client Service Executive

Full time/Permanent

Role Description

As the proud official provider of TV viewing data for the broadcast channels in the UK, Kantar is looking for a Client Services Executive within our BARB department. BARB (Broadcasters Audience Reporting Board), jointly owned by the BBC, ITV, Channel 4, Channel 5, BskyB, and the IPA (Institute of Practitioners in Advertising) is the official provider of television audience viewing figures in the UK. The ideal candidate will be front line staff for BARB, handling client communication, engaging with broadcasters and other clients to ensure effective, timely and accurate information is produced daily.

So, are a people person, who can think on your feet? Apply now and join the team. We are looking to recruit a thorough and communicative candidate to join our friendly team, as a Client Service Executive. The suitable candidate will be a motivated and hardworking individual, able to build relationships and support in the day to day. The team operate on 7 days a week basis, which include rotational weekend shifts.

Job Role Requirements

• Act as a key point of contact responding to queries from subscribers, broadcasters, and BARB executives
• Setting up new broadcasters and channels for measurement to set timelines
• Setting up new data subscribers
• Working with Broadcasters and BARB to implement channel changes
• Coordinating channel launches and changes within Kantar
• Manage programme and spot log provision and provide related training to log providers. Engaging with log providers to improve the speed and accuracy with which data is provided.
• Communicate key changes and issues, notices and updates to the industry and maintaining industry contact details
• Maintenance and creation of data specifications to include any data specification changes
• Maintain and improve the BARB subscriber portal, including set-up of new users
• Investigating and answering queries from Broadcasters and other data users relating to BARB Data in a timely manner via Salesforce
• Daily production of some standard reports supplied to industry
• Participation in weekend rota (approx. one weekend in four) for managing industry communications.
• Also participating in early morning rota (8:15 am)

Role Requirements

• Experience in a client facing role
• The ideal candidate will be organised, proactive and able to work using own initiative with a desire to assist the smaller broadcasters in providing accurate data
• You will be client focused, wanting to provide an excellent service to users of the BARB service
• You will be curious, persevering to understand an issue fully, digging deeper into the data
• Strong written and verbal communicator
• An excellent eye for detail and high levels of accuracy
• Proficient with Salesforce, MS Office packages, especially Excel & Outlook, some experience using SQL and Access is desirable.
• You will have a flexible approach to work and enjoy working as part of a team
• You will be able to juggle multiple tasks, working on several projects or queries at one time
• Interested in media (specifically television) and looking to progress a career in audience measurement
• Proficient in MS Office especially Outlook and Excel

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Consulting, and Business Development

• Industries

  Broadcast Media Production and Distribution and Market Research

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