Executive, Client Services

Whalar; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading independent Creator and Social agency in London seeks a Client Services professional to manage creator relationships and ensure smooth campaign execution. The role involves sourcing creators, managing content, and ensuring quality control. Ideal candidates will have a creative mindset and thrive in a collaborative environment.

Benefits

Private medical insurance

Health cash plan

25 days of PTO + Sick days + Winter break

Monthly phone/internet reimbursement

New joiner Home office allowance

Enhanced maternity (22 weeks)/paternity (16 weeks) leave

Reduced fee gym membership

Social programs

Qualifications

• 1+ years’ experience in the creator and influencer landscape.
• Affinity for social media and content creators.

Responsibilities

• Source and vet creators across multiple platforms.
• Manage relationships with creators throughout the campaign cycle.
• Develop and issue creator briefs for content development.

Skills

Detail-oriented

Organizational

Interpersonal

Creative mindset

Curiosity

Job description

Work Location:London, Farringdon (3 days in office)

Start Date: As soon as possible

Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. In London, we proudly collaborate with clients such as Diageo, eBay, Nike, Oatly, Skyscanner, Twinings, Uber, Vodafone, and many more.

About Client Services:

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with.

Here’s what you’ll do day-to-day:

• Creator Sourcing: Source, gather information and demographics, and vet creators across multiple platforms, including Instagram, Facebook, TikTok, YouTube, Snapchat and more.
• Creator Management: build strong relationships with creators throughout a campaign cycle and beyond, from outreach, negotiations, ECHO onboarding and contracting to creator briefing, creative concept review, content gatekeeping, content scheduling and campaign feedback loops. This may also include managing product logistics for a campaign.
• Creative Briefing: Develop and issue creator briefs, immersing creators into the campaign, and lead day-to-day communications for content development.
• Content Review & Quality Control: Be the first point for review of all creator content. Check for ASA and IP compliance, alignment with brief and quality of content, and create an efficient feedback loop back to creators.
• Content Scheduling & Monitoring: Create a posting schedule and keep it up to date throughout the campaign period. Monitor posts once they are live to ensure accuracy and to flag any negative sentiment the post may be receiving.
• Campaign Performance: Work closely with the Manager on overall campaign success, including updating campaign trackers consistently, timeline management, budget management, data capture and wrap reports.
• Act as a cultural pulse of all things creator economy - live and breathe social media, consuming and presenting back trends and new discoveries.

Here’s what we’re looking for:

• Have 1+ years’ experience in the general creator and influencer landscape
• Have an affinity for social media, content creators and/or experience is a plus
• Have strong detail-oriented, organizational and interpersonal skills
• Have a creative and curious mindset and can-do attitude.
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working.

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• Private medical insurance
• Health cash plan
• 25 days of PTO + Sick days + Winter break
• Monthly phone/internet reimbursement
• New joiner Home office allowance
• Enhanced maternity (22 weeks)/paternity (16 weeks) leave
• Reduced fee gym membership (next to office location)
• Social programs

We are an office-based company located in Farringdon, London, with a flexible approach to in-office days. Employees are asked to work from the office three days a week, choosing the days that suit them best. However, we come together every Thursday as a team to collaborate, connect, and celebrate the vibrant and unique Whalar culture!

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