Client Services Coordinator

Confidential; Stevenage; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential in Stevenage is seeking a Client Services Coordinator to join a leading flexible workspace provider. The role blends customer service, sales, administration and centre operations to create a welcoming experience for clients and visitors while handling enquiries and supporting the Centre Manager daily.

The ideal candidate will have experience in customer service, administration or sales, with strong communication, organisation and initiative, plus confidence using Microsoft Office

Qualifications

• Experience in customer service, administration, sales or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• A proactive and commercially minded approach.
• Confidence using Microsoft Office and CRM systems.

Responsibilities

• Welcome clients and visitors and provide excellent customer service
• Manage incoming enquiries, follow up leads and arrange viewings
• Support the sales process and identify opportunities to generate revenue
• Maintain accurate client and CRM records
• Manage meeting room bookings and assist with invoicing and billing
• Support reception, administration and general centre operations
• Assist with client move ins, move outs and access requirements
• Provide cover for the Centre Manager when required

Skills

Customer service

Administration

Sales

Centre operations

Tools

Microsoft Office

CRM systems

Job description

Client Services Coordinator

Location: Stevenage
Salary: £28,000

We are looking for a Client Services Coordinator to join a leading flexible workspace provider in Steveange.

This is a varied role combining customer service, sales, administration and centre operations. You will be responsible for creating a welcoming experience for clients and visitors, managing enquiries and supporting the Centre Manager with the day to day running of the centre.

Key Responsibilities

• Welcome clients and visitors and provide excellent customer service
• Manage incoming enquiries, follow up leads and arrange viewings
• Support the sales process and identify opportunities to generate revenue
• Maintain accurate client and CRM records
• Manage meeting room bookings and assist with invoicing and billing
• Support reception, administration and general centre operations
• Assist with client move ins, move outs and access requirements
• Provide cover for the Centre Manager when required

About You

The ideal candidate will have:

• Experience in customer service, administration, sales or a similar role
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• A proactive and commercially minded approach
• Confidence using Microsoft Office and CRM systems
• The ability to work independently and use initiative
• A professional and friendly approach

Experience within flexible workspaces, serviced offices, coworking, hospitality or property would be advantageous but is not essential.