Reception & Customer Support Adviser

Allscreens Nationwide Ltd; Newcastle upon Tyne; On-site; GBP 14,000 - 16,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Citizens Advice Newcastle is seeking a friendly, organised Customer Services Adviser to join our busy team in Newcastle City Library. You will be the first point of contact, providing a welcoming reception, managing appointments and assisting with enquiries to support our advice services.

You will also offer administrative support to staff and volunteers, keep accurate records and help ensure clients receive excellent service in a busy community setting.

Qualifications

• Experience in a customer-facing role.
• Excellent communication and organisational skills.
• Strong administrative and IT skills.
• The ability to remain calm and professional in a busy environment.
• A commitment to delivering excellent customer service and supporting people from all backgrounds.

Responsibilities

• Provide a welcoming reception service, manage appointments and respond to enquiries.
• Support the smooth delivery of advice services and provide administrative support to staff and volunteers; maintain accurate records and ensure clients receive excellent service.

Skills

Customer-facing

Communication skills

Organisational skills

Administrative skills

IT skills

Calm under pressure

Customer service

Tools

IT tools

Job description

Citizens Advice Newcastle is seeking a friendly, organised Customer Services Adviser to join our busy team in Newcastle City Library. You will be the first point of contact, providing a welcoming reception, managing appointments and assisting with enquiries to support our advice services.

You will also offer administrative support to staff and volunteers, keep accurate records and help ensure clients receive excellent service in a busy community setting.