Reception & Client Support Officer

BRADFORD CITIZENS ADVICE BUREAU; Bradford; On-site; GBP 19,000 - 23,000; Full time

Job summary

Bradford and Airedale CALC is seeking a Client Services Officer to be the first point of contact for clients via face-to-face, telephone and digital channels. You will provide a welcoming reception, processing referrals and supporting advisers with data entry and diary management.

The role requires confidentiality, the ability to manage a demanding workload, and on-the-job training with opportunities to develop within a busy Citizens Advice service.

Qualifications

• Experience in a client-facing environment with strong confidentiality practices.
• Ability to handle a varied workload and maintain professionalism under pressure.
• Willingness to engage in on-the-job training and ongoing development.

Responsibilities

• Provide welcoming, professional reception across face-to-face, telephone and digital channels.
• Capture and process client information and referrals accurately.
• Maintain tidy reception and waiting areas, keep leaflets and information stocked, and assist with appointment diaries.

Skills

Reception

Data entry

Customer service

Confidentiality

Administration

Digital channels

Job description

Bradford and Airedale CALC is seeking a Client Services Officer to be the first point of contact for clients via face-to-face, telephone and digital channels. You will provide a welcoming reception, processing referrals and supporting advisers with data entry and diary management.

The role requires confidentiality, the ability to manage a demanding workload, and on-the-job training with opportunities to develop within a busy Citizens Advice service.