Client Services Call Handler | Hybrid & Growth

Maxwell Hodge Limited; Sefton; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

20 days annual leave

Hybrid working

Bank holidays + 3 closure days

Sick leave

Dependant’s leave

Birthday leave

Medicash healthcare

Staff discounts on legal services

Wellbeing events

Bonus and recognition schemes

Regular salary reviews

Job summary

Maxwell Hodge Limited in Aintree is seeking a confident Call Handler / Administrator to join our friendly team. You will be the first point of contact for clients, handling calls and supporting daily office operations with a professional, welcoming approach.

The role offers hybrid working and a busy, varied workload. You will combine clear communication with strong organisational and data-entry skills to help colleagues and maintain accurate records.

Qualifications

• Excellent communication and customer service skills.
• Professional telephone manner and confident communicator.
• Strong administrative and organisational abilities.
• Attention to detail and accuracy.
• Ability to manage a busy workload and prioritise tasks.

Responsibilities

• Handle incoming telephone calls and direct enquiries.
• Take accurate messages and gather initial client information.
• Provide a professional and empathetic service to clients.
• Assist with administrative tasks including correspondence and data entry.
• Support colleagues with general office administration.
• Maintain accurate records and ensure information is processed efficiently.

Skills

Excellent communication

Customer service

Organisational abilities

Attention to detail

Telephone manner

Tools

Microsoft Office

Job description

Maxwell Hodge Limited in Aintree is seeking a confident Call Handler / Administrator to join our friendly team. You will be the first point of contact for clients, handling calls and supporting daily office operations with a professional, welcoming approach.

The role offers hybrid working and a busy, varied workload. You will combine clear communication with strong organisational and data-entry skills to help colleagues and maintain accurate records.