Call Handler/Administrator – Aintree

Maxwell Hodge Limited; Sefton; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

20 days annual leave

Hybrid working

Bank holidays + 3 closure days

Sick leave

Dependant’s leave

Birthday leave

Medicash healthcare

Staff discounts on legal services

Wellbeing events

Bonus and recognition schemes

Regular salary reviews

Job summary

Maxwell Hodge Limited in Aintree is seeking a confident Call Handler / Administrator to join our friendly team. You will be the first point of contact for clients, handling calls and supporting daily office operations with a professional, welcoming approach.

The role offers hybrid working and a busy, varied workload. You will combine clear communication with strong organisational and data-entry skills to help colleagues and maintain accurate records.

Qualifications

• Excellent communication and customer service skills.
• Professional telephone manner and confident communicator.
• Strong administrative and organisational abilities.
• Attention to detail and accuracy.
• Ability to manage a busy workload and prioritise tasks.

Responsibilities

• Handle incoming telephone calls and direct enquiries.
• Take accurate messages and gather initial client information.
• Provide a professional and empathetic service to clients.
• Assist with administrative tasks including correspondence and data entry.
• Support colleagues with general office administration.
• Maintain accurate records and ensure information is processed efficiently.

Skills

Excellent communication

Customer service

Organisational abilities

Attention to detail

Telephone manner

Tools

Microsoft Office

Job description

Working pattern: 8:45-5:00 Thursday & Friday.

Are you a confident communicator with excellent organisational skills and a passion for delivering outstanding client service?

We are looking for a Call Handler / Administrator to join our friendly and supportive team in Aintree. This is a varied role where you will be the first point of contact for clients, providing a professional and welcoming service whilst supporting the smooth day-to-day operation of the office.

At Maxwell Hodge, our values of Team, Support, Guidance, Resilience and Learning shape the way we work. We are committed to creating a positive, inclusive workplace where people feel valued, supported, and empowered to succeed.

Joining us means becoming part of a collaborative team that shares knowledge, celebrates success, and supports career development. We believe that when our people thrive, they deliver the outstanding service our clients deserve.

Key Responsibilities

• Handling incoming telephone calls and directing enquiries appropriately.
• Taking accurate messages and gathering initial client information.
• Providing a professional and empathetic service to clients and third parties.
• Assisting with administrative tasks, including correspondence, file management and data entry.
• Supporting colleagues with general office administration.
• Maintaining accurate records and ensuring information is processed efficiently.

About You

You will have:

• Excellent communication and customer service skills.
• A confident and professional telephone manner.
• Strong administrative and organisational abilities.
• Good attention to detail and accuracy.
• Ability to manage a busy workload and prioritise tasks effectively.

Previous call handling, customer service or administrative experience is desirable.

Why Join Maxwell Hodge?

We offer a supportive and collaborative culture focused on wellbeing, learning, and professional growth. Benefits include:

• 20 days’ FTE annual leave (increasing yearly to 25 days after 5 years’ service), plus bank holidays and 3 additional Christmas closure days.
• Hybrid working opportunities.
• Paid sick leave, dependant’s leave, and birthday leave.
• Medicash healthcare scheme (eligible after probation).
• Staff discounts on legal services (eligible after probation).
• Wellbeing and social events.
• Bonus and recognition schemes.
• Regular performance and salary reviews.

We are committed to equality, diversity, and inclusion. Please let us know if you require any reasonable adjustments or access support during the recruitment process.

Maxwell Hodge Solicitors is a trading name of Maxwell Hodge Limited a company registered in England and Wales with company number 08014617

Registered Office: 26 Sherborne Square Huyton Liverpool L36 9UR. Maxwell Hodge Limited is authorised and regulated by the Solicitors Regulation Authority under number 598347