Client Operations Executive

Arden White; Tetford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary with bonus opportunity

Career development opportunities

Supportive working environment

Job summary

Arden White is seeking a highly organised Client Operations Executive in Tetford to manage customer orders and support operations. This role requires a strong focus on customer service and operational efficiency within the advanced manufacturing and supply chain sectors.

Key responsibilities include processing customer orders, communication with clients, and collaboration with various teams to ensure smooth operations. The ideal candidate will have experience in customer service and be proficient with ERP systems and Microsoft Office.

Qualifications

• Experience within customer service, operations, account support, or order management.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage and process customer orders through ERP systems.
• Monitor order progress and maintain visibility.
• Act as the primary operational contact for assigned customers.

Skills

Customer service experience

Organisational skills

Attention to detail

Communication skills

ERP systems knowledge

Microsoft Excel proficiency

Multitasking ability

Tools

Microsoft Office

ERP systems

Job description

Arden White are working with a leading organisation within advanced manufacturing and supply chain solutions, supporting high‑profile sectors including aerospace, defence and engineering. Due to continued growth, they are seeking a highly organised and customer‑focused Client Operations Executive to join their operations team.

Responsibilities

• Manage and process customer orders through ERP systems, ensuring accuracy across the full lifecycle
• Monitor order progress from receipt through to delivery, maintaining visibility of commitments
• Act as the primary operational contact for assigned customers, providing regular updates on order status and risks
• Coordinate deliveries with procurement, warehouse and logistics teams to meet agreed schedules
• Proactively identify and manage delivery risks, implementing recovery plans where required
• Produce customer performance reports and KPI dashboards to support internal and external reviews
• Maintain accurate data, documentation and records across all systems
• Work cross‑functionally to resolve operational challenges and ensure customer requirements are met
• Support continuous improvement initiatives to enhance service delivery and operational efficiency

Essential Requirements

• Experience within customer service, operations, account support or order management
• Strong organisational and administrative skills with excellent attention to detail
• Experience working with ERP systems
• Excellent communication skills, both written and verbal
• Ability to prioritise workload and manage multiple tasks in a fast‑paced environment
• Proficient in Microsoft Office, particularly Excel and Outlook

Desirable Requirements

• Experience within manufacturing, supply chain or engineering environments
• Understanding of procurement and logistics processes
• Experience producing customer reports and KPI analysis

Benefits

• Competitive salary with bonus opportunity
• Career development within a growing organisation
• Exposure to high‑profile sectors including aerospace and defence
• Supportive and collaborative working environment