Client Services Administrator

LSL Group; Kettering; Remote; GBP 22,000 - 28,000; Full time

Job summary

A leading company in property risk expertise seeks a Client Services Administrator to manage customer inquiries and ensure high standards of service. This fully remote position requires excellent communication skills and attention to detail. Join a team dedicated to delivering exceptional client support while working independently.

Qualifications

• Strong organizational and planning skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Answering incoming customer inquiries promptly.
• Managing the client pipeline and chasing outstanding jobs.
• Collaborating with the team to meet quality standards.

Skills

Attention to detail

Excellent written communication skills

Excellent verbal communication skills

Strong work planning skills

Organizational skills

IT proficiency

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Locations

UK-Kettering

Job Profile

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors across the UK, providing nationwide coverage with local knowledge.

We are part of the LSL Property Services PLC Group, which includes household names like Your Move and Reeds Rains, as well as the mortgage network PRIMIS. Our clients include lenders, intermediaries, social housing entities, estate agents, and private customers.

We currently have a vacancy for a Client Services Administrator within our Central operations.

The Client Services Administrator will ensure excellent customer care and communication, meeting client service turnaround and quality standards. The role involves providing efficient and professional telephone service to all customers, requiring high accuracy and attention to detail in handling various queries. Strong telephony experience is essential.

Main responsibilities include:

• Answering all incoming customer inquiries and providing requested information.
• Relaying messages accurately and promptly to the appropriate person.
• Chasing outstanding queries and jobs.
• Collaborating with the team to complete tasks.
• Making outbound calls within agreed service levels.
• Monitoring and updating case exceptions.
• Managing the client pipeline actively.
• Supporting team members with customer inquiries.
• Adhering to Data Protection policies and security processes.
• Supporting colleagues to meet e.surv and LSL Group objectives.
• Promoting e.surv in all communications.
• Meeting all customer expectations.
• Following company policies at all times.

Knowledge, qualifications, and skills required:

• Strong work planning and organizational skills.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to work independently and manage time effectively.
• Willingness to challenge processes for improvement.
• Proficiency in IT systems, including Microsoft Excel, Word, Outlook, and internal systems.

This role is fully remote.

Interested? Call Alka Tarafdar at 07751808563 or email [e-mail]

Pre-employment screening: All employees must pass a Criminal Records Disclosure and Credit Referencing check to work with our lender clients. Please ask the team if you have any questions about this process.

Equal Opportunity Statement: e.surv is an equal opportunity and Disability Confident employer. We welcome applications from all backgrounds and abilities and do not discriminate based on disability or individual needs. Reasonable adjustments during recruitment are available upon request.