Customer Service Administrator

Associa; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in property management is seeking a full-time Customer Service Administrator in Cambridge. The role requires maintaining communication with clients, managing maintenance tasks, and ensuring documentation is organized. The ideal candidate will have strong organizational skills and a dedication to providing excellent service in a professional environment.

Benefits

Fully paid Annual Licensing Fees

Paid Professional Development

Regular Team Events

RRSP Matching Program

Wellness Reimbursement Program

Qualifications

• Strong verbal and written communication skills.
• Experience in conflict resolution and diplomacy.
• Ability to manage overlapping projects and prioritize tasks.

Responsibilities

• Direct and oversee maintenance staff for building upkeep.
• Prepare and maintain records of work assignments.
• Respond effectively and timely to client requests.

Skills

Communication

Organizational Skills

Problem Solving

Education

High-school diploma or GED

Tools

MS Word

Excel

Email

Job description

If you are dedicated to continuing to learn and desire to be a part of something exciting, new, and progressive. Apply today!

At Wilson Blanchard, we care about our team. We maintain a positive and professional work environment, where every team member feels valued and a part of the WB family. As a part of the WB family, we offer a range of benefits, including fully paid Annual Licensing Fees, Paid Professional Development, Regular Team Events, RRSP Matching Program, Wellness Reimbursement Programs, and more!

We are looking for a full-time Customer Service Administrator to join our Cambridge office. If you believe in placing the needs of your condominium community first, strive to deliver win-win solutions for your residents and Boards, and are dedicated to continuing to learn and share your experiences, join us at WB!

About Wilson Blanchard:

Wilson Blanchard Management, An Associa Company, is comprised of Condominium Managers, Condominium Administrators, and Accounting Administrators. Along with our dedicated support team, we are committed to delivering exceptional service to over 42,000 condo unit owners daily.

Responsibilities:

• Direct maintenance staff in routine repair and maintenance of buildings and grounds of complex
• Assist the Manager in overseeing major projects and communicate with contractors
• Prepare and maintain records of work assignments
• Respond to client requests in an effective and timely fashion
• Preparing status certificates for approval by the Property Manager
• Coordinating “payables” and shipping payables batches approved by the Property Manager to head office to obtain cheques
• Compose, prepare, and process general and confidential correspondence including e-mails and faxes
• Establish, organize and maintain hard copy and computer records management/file systems
• Coordinate meetings
• Spearhead purging of files, storage and labeling
• Communicate with managers, supervisors, co-workers as well as owners and Board members.
• Additional duties as required, including tailoring the above duties to suit the needs of the corporation for on-site administrator roles

• High-school diploma, GED or other equivalent
• Able to effectively communicate both verbally and in writing.
• A well-defined sense of diplomacy, including conflict resolution,

and people management skills

• Computer literacy, including effective working skills of MS Word,

Excel and e-mail required

• Able to build and maintain lasting relationships with applicable

departments, contractors and key business partners

• Ability to follow through and complete overlapping projects
• Good organizational, time management and prioritizing skills
• High level of critical and logical thinking, analysis, and/or reasoning

to identify underlying principles, reasons, or facts

• Ability to interpret and implement company policies and procedures
• Good organizational, time management and prioritizing skills
• Effective communication skills with individuals at all levels of the organization

• Annual Licensing Fees

• Paid Professional Development

• Regular Team Events
• RRSP Matching Program
• Wellness Reimbursement Program

We thank all applicants in advance; however, only those candidates chosen for an interview will be contacted. Associa is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.