Customer Service Administrator (Reports)

Bush & Co; Daventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the legal support sector is seeking a passionate Customer Service Administrator in Daventry. In this role, you'll manage communication and workflow for Associate Expert Witnesses and ensure efficient operations within the Reports team. Ideal candidates are team-oriented with strong organisational skills and a customer-centric approach. Contributing to improving processes and ensuring high-quality service will be key to your success in this position.

Qualifications

• Strong organizational skills are essential for managing workload.
• Ability to communicate effectively with team members and clients.

Responsibilities

• Manage and update the Reports incoming work list.
• Provide excellent customer service and support workload prioritisation.
• Liaise with team members for accurate system updates.

Skills

Good organisational skills

Job description

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Customer Service Administrator (Reports), Daventry

Client: Bush & Co

Location: Daventry, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 52cbfbf36e48

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

THE PURPOSE OF THE ROLE

In this customer-facing role, you will interact with our Associate Expert Witnesses, Case Managers, and instructing parties (insurers, solicitors) to support the Reports team with workflow management and coordination. This involves handling customer queries and working with Associates to manage and complete their workload within deadlines.

Ideal working hours are 8 am – 4 pm, starting with the day's workload review.

WHAT YOU WILL BE DOING AS REPORTS CUSTOMER SERVICE ADMINISTRATOR

• Managing and updating the Reports incoming work list.
• Providing excellent customer service by taking and directing phone calls from customers (Associates and instructing parties).
• Adding incoming work to the system each morning for team allocation.
• Supporting workload prioritisation among the team to ensure workflow efficiency.
• Responding to emails and managing various queries, forwarding to relevant teams as needed.
• Liaising with team members to ensure effective communication and accurate system updates.
• Supporting documentation updates, including template change requests, training materials, and rate reference sheets.

SKILLS AND EXPERIENCE REQUIRED

• Good organisational skills.

PERSONAL ATTRIBUTES

• Curious to challenge the status quo.
• Team-oriented with shared goals and vision.
• Driven to achieve, succeed, and progress.
• Passionate about customers, business, and personal performance.