Client Services Administrator

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 4,000 - 8,000; Part time

Benefits offered by this job

free gym membership

health assessments

retail discounts

pension options

Job summary

Nuffield Health Glasgow is seeking a Client Services Administrator to join our reception team. You will greet visitors, manage the reception flow and support client journeys with excellent service and attention to detail.

You will handle client enquiries, appointments and bookings, collaborate with colleagues across departments, and contribute to KPI achievements while maintaining professional, friendly interactions on-site.

Qualifications

• Experienced in a customer service focused environment with excellent communication skills.
• Excellent IT skills with proven knowledge of Excel, PowerPoint and Word.

Responsibilities

• Meet and greet all visitors, ensuring the smooth running of the reception and prioritising client journeys.
• Handle client enquiries, appointments and bookings with high attention to detail.
• Work closely with all departments to ensure consistent, professional delivery of services as a team.
• Tour prospective clients around the facilities.
• Complete monthly KPIs.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Flexibility

Excel

PowerPoint

Word

MS Office

Tools

MS Office

Job description

Barclays Glasgow | Administration | Permanent | Part time

8 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Client Services Administrator to join our team, who is experienced in a customer service focused environment with excellent communication skills. As a team player you will be able to multitask with attention to detail and be flexible. You will have excellent IT skills with proven knowledge of excel, PowerPoint and word.

You will meet and greet all our visitors, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.

As our Client Services Administrator you will:

Form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible

Have strong communication skills with clients and employees both face to face, by telephone and written correspondence.

As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

To tour prospective clients around the facilities

To complete monthly KPIs

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued.

That's why we've developed a benefits package with you in mind.

Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

• free gym membership
• health assessments
• retail discounts
• pension options

At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today