Business Administrator (Bank)

Nuffield Health; Glasgow; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Holiday in line with directive

Pension scheme access

Discounted gym membership

Job summary

Nuffield Health Glasgow Hospital is seeking a proactive Business Administrator (Bank) to support high-volume admin tasks from referral through to discharge, on an ad-hoc basis. This role requires a confident, customer-focused approach to deliver compassionate service within a leading healthcare charity.

Join a team that emphasises accuracy, collaboration and professional patient journey support, with the chance to contribute across departments while working flexibly to meet business needs.

Qualifications

• Proven experience in a fast-paced customer service environment.
• Ability to prioritise and manage a dynamic workload with shifting priorities.
• Excellent telephone manner and interpersonal skills.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Excel, Word, Outlook, and bespoke databases.
• Exceptional attention to detail.
• Understanding of policies and operating procedures.

Responsibilities

• Ensure complex administrative tasks and support functions meet required standards and deadlines.
• Manage, appraise, and interpret data to support decision-making.
• Handle enquiries and queries efficiently, escalating when appropriate.
• Communicate clearly and professionally with patients and stakeholders.
• Enter, modify, maintain, and present data using designated systems.
• Prepare standard and ad hoc reports for the department.
• Coordinate clinics and appointments, including room and consultant availability.

Skills

Customer service

Prioritisation

Telephone manner

Written communication

MS Excel

MS Word

Attention to detail

Tools

Outlook

Databases

Job description

Business Administrator (Bank)

Nuffield Health Glasgow Hospital| Administration | Bank Contract - Ad hoc Shifts: Monday - Thursday between 7am-9pm, Friday 7am - 6pm & Weekend Availability £13.10 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

The Opportunity

We are seeking a proactive and detail-oriented Administrator to manage a high-volume caseload of patients from referral through to discharge. This role is critical in ensuring the organisation consistently meets — and exceeds — service delivery expectations, both quantitatively and qualitatively, for all referrers. The successful candidate will play a key role in maintaining operational excellence and supporting the patient journey with professionalism and care.

Key Responsibilities

• Ensure complex administrative tasks and support functions meet required standards and deadlines.
• Manage, appraise, and interpret data, information, and/or situations to support decision-making.
• Handle all enquiries and queries efficiently and effectively, escalating when appropriate.
• Communicate clearly and professionally with patients and other stakeholders.
• Accurately enter, modify, maintain, and present data using appropriate electronic or manual systems.
• Prepare standard and ad hoc reports as requested by the department.
• Provide comprehensive clinic support, including:
  • Liaising with patients and consultants via telephone, email, and face-to-face interactions.
  • Booking and amending appointments using designated systems (training provided).
  • Coordinating room and consultant availability and managing workloads.
  • Supporting Consultant/GP partnerships.
  • Creating, altering, or cancelling clinics to meet business needs.
  • Collaborate effectively across all business areas and staff groups.

Person Specification

• Proven experience in a fast-paced customer service environment.
• Ability to prioritise and manage a dynamic workload with shifting priorities.
• Excellent telephone manner and interpersonal skills.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Excel, Word, Outlook, and bespoke databases.
• Exceptional attention to detail.
• Understanding of the importance of policies and operating procedures.
• Commitment to upholding our CARE values (Connected, Aspirational, Responsive, Ethical).

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• Holiday in line with the Working Time Directive.
• Access to our Pension Scheme.
• Discounted gym membership at £35.00 a month.

Location

Nuffield Health Glasgow Hospital. Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

About Us

Join Nuffield Health and create the future you want, today. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.