Patient Enquiry Handler - Bank

Nuffield Health Glasgow Hospital; Glasgow; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday in line with Working Time

Pension Scheme Access

Discounted gym

Job summary

Nuffield Health Glasgow Hospital is seeking a Patient Enquiry Handler to support outpatient administration on a bank/part-time basis. The role covers handling calls, emails, and inquiries, organizing files, data entry, and providing CRM support.

You will contribute to a high-quality patient experience, manage documentation, assist with invoices and reporting, and coordinate with multiple departments. The role includes ad-hoc shifts and a focus on customer service.

Qualifications

• Experience of administration in a complex fast-paced environment.
• Demonstrable call handling skills.
• Excellent IT skills.

Responsibilities

• Provide administrative assistance to ensure smooth daily operations.
• Organise and maintain files and records, both physical and digital.
• Handle phone calls, emails, and correspondence.
• Input and update data in relevant systems.
• Respond to enquiries and direct them to the appropriate person or department.
• Prepare meeting materials, take minutes, and track action items.
• Assist with basic financial tasks, including processing invoices and payments.
• Prepare and compile reports and documents.
• Provide support and administration for Salesforce CRM, ensuring records are accurate and up to date.
• Manage and respond to web enquiries in a timely and professional manner.
• Assist with face-to-face enquiries from patients, visitors, consultants, and colleagues.
• Provide information on services, appointments, and pricing as required.
• Provide administrative support to consultants, including managing correspondence and responding to enquiries.
• Liaise effectively with internal departments to support the delivery of an excellent customer experience.
• Support Subject Access Request (SAR) administration in accordance with organisational policies and data protection requirements.
• Undertake general administrative duties, including data entry, filing, scanning, photocopying, and document management.
• Contribute to the smooth day-to-day running of the department and support continuous improvement initiatives.

Skills

Administration

Call handling

IT Skills

Communication

Customer service

Tools

Salesforce

Job description

Nuffield Health Glasgow Hospital | Outpatients | Administration | Bank | Part Time

£13.10 Per Hour Depending On Experience

Shifts: Monday - Thursday between 8am-7pm, Friday 8am - 6pm & 1 Saturday a month

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a patient enquiry handler you’ll bring experience of administration in a complex fast-paced environment, demonstrable call handling skills and excellent IT skills. You will have the ability to provide a professional, courteous, sensitive, and empathetic approach as well as be an enthusiastic, highly motivated, and flexible individual.

As our Patient Enquiry Handler, you will:

• Provide administrative assistance to ensure smooth daily operations.


• Organise and maintain files and records, both physical and digital.


• Handle phone calls, emails, and correspondence.


• Input and update data in relevant systems.


• Respond to enquiries and direct them to the appropriate person or department.


• Prepare meeting materials, take minutes, and track action items.


• Assist with basic financial tasks, including processing invoices and payments.


• Prepare and compile reports and documents.


• Provide support and administration for Salesforce CRM, ensuring records are accurate and up to date.


• Manage and respond to web enquiries in a timely and professional manner.


• Assist with face-to-face enquiries from patients, visitors, consultants, and colleagues.


• Provide information on services, appointments, and pricing as required.


• Provide administrative support to consultants, including managing correspondence and responding to enquiries.


• Liaise effectively with internal departments to support the delivery of an excellent customer experience.


• Support Subject Access Request (SAR) administration in accordance with organisational policies and data protection requirements.


• Undertake general administrative duties, including data entry, filing, scanning, photocopying, and document management.


• Contribute to the smooth day-to-day running of the department and support continuous improvement initiatives.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• Holiday in line with the Working Time Directive


• Access to our Pension Scheme


• Discounted gym membership at £35.00 a month

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Nuffield Health Glasgow Hospital.

Located in the heart of the West End of Glasgow; you will be working at one of Scotland's leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Join Nuffield Health and create the future you want, today.

It starts with you.