Client Services & Accounts Coordinator

First Mile; Newark on Trent; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company Pension scheme and Life Assur­

25 days annual leave

On-site parking

Eatzone on-site canteen

Subsidised gym memberships

Employee Assistance Programme

Career development and training

Job summary

Greenzone/ First Mile is recruiting for a full-time Account Co-ordinator based in Newark, Nottinghamshire. You will manage customer administration, input data for reporting, and act as the first escalation point for complex queries while supporting the Customer Operations Manager to ensure contract compliance.

The role requires strong communication, numeracy, and proficiency with Microsoft Office, along with experience in a customer-facing environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to prioritise tasks and manage workload efficiently.
• Experience working in a customer-facing role and with administrative tasks.

Responsibilities

• Manage all administrative duties related to the company’s customer base.
• Accurately input customer collection data for reporting.
• Act as first point of escalation for complex customer issues for the team lead.
• Instruct the team to process service adjustments in line with contracts.
• Maintain high service delivery and contract compliance.
• Calculate and produce quotations within agreed margins.
• Assist with preparation for and attendance at customer site visits and meetings.
• Support the wider team to achieve KPIs.
• Maintain professional relationships with customers and communications.
• Provide general office and administration duties as required.

Skills

Communication skills

Time management

Customer facing experience

Tools

Microsoft Office

Job description

Greenzone/ First Mile is recruiting for a full-time Account Co-ordinator based in Newark, Nottinghamshire. You will manage customer administration, input data for reporting, and act as the first escalation point for complex queries while supporting the Customer Operations Manager to ensure contract compliance.

The role requires strong communication, numeracy, and proficiency with Microsoft Office, along with experience in a customer-facing environment.