FM Helpdesk Coordinator — Maintenance & Service Delivery

BGIS; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Job summary

BGIS is seeking a Helpdesk Coordinator to provide administrative and customer support across FM maintenance contracts. Based in South Normanton, Derbyshire, you will be the first contact for clients, engineers and subcontractors, logging and tracking requests to ensure timely closure.

You will manage work orders, coordinate field teams, and maintain accurate records in CAFM systems. Strong organizational and communication skills are essential for success in this role.

Qualifications

• Experience in Helpdesk/Service Desk/Coordinator/Contract Support roles.
• Experience in Facilities Management or similar service environment.
• Strong administrative and organisational skills.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Act as first point of contact for maintenance enquiries via phone and email.
• Log, allocate and monitor reactive maintenance requests through CAFM systems.
• Raise and manage work orders with accurate and complete information.
• Coordinate engineers and subcontractors to meet service delivery requirements.
• Maintain accurate records and update portals with job statuses.
• Support reports for operations and contract management teams.
• Raise purchase orders and assist with supplier/subcontractor administration.

Skills

Administrative skills

Customer service

Communication skills

Multi-tasking

Tools

JobLogic

Concept

Maximo

SAP

Microsoft Office

Job description

BGIS is seeking a Helpdesk Coordinator to provide administrative and customer support across FM maintenance contracts. Based in South Normanton, Derbyshire, you will be the first contact for clients, engineers and subcontractors, logging and tracking requests to ensure timely closure.

You will manage work orders, coordinate field teams, and maintain accurate records in CAFM systems. Strong organizational and communication skills are essential for success in this role.