Account Coordinator - Maternity Cover

First Mile; Newark on Trent; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Company Pension scheme and Life Assur­

25 days annual leave

On-site parking

Eatzone on-site canteen

Subsidised gym memberships

Employee Assistance Programme

Career development and training

Résumé du poste

Greenzone/ First Mile is recruiting for a full-time Account Co-ordinator based in Newark, Nottinghamshire. You will manage customer administration, input data for reporting, and act as the first escalation point for complex queries while supporting the Customer Operations Manager to ensure contract compliance.

The role requires strong communication, numeracy, and proficiency with Microsoft Office, along with experience in a customer-facing environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to prioritise tasks and manage workload efficiently.
• Experience working in a customer-facing role and with administrative tasks.

Responsabilités

• Manage all administrative duties related to the company’s customer base.
• Accurately input customer collection data for reporting.
• Act as first point of escalation for complex customer issues for the team lead.
• Instruct the team to process service adjustments in line with contracts.
• Maintain high service delivery and contract compliance.
• Calculate and produce quotations within agreed margins.
• Assist with preparation for and attendance at customer site visits and meetings.
• Support the wider team to achieve KPIs.
• Maintain professional relationships with customers and communications.
• Provide general office and administration duties as required.

Connaissances

Communication skills

Time management

Customer facing experience

Outils

Microsoft Office

Description du poste

Greenzone/ First Mile has an exciting opportunity for a full-time Account Co-ordinator to join our dynamic team based in Newark, Nottinghamshire.

About us

We are located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.

We value each team member and invest in their growth by offering fantastic training opportunities. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.

About the Role

Reporting to the Customer Operations Manager, the main responsibility of this role is to ensure all customer queries are resolved within specified SLAs to maintain contract compliance and to always deliver exceptional service.

Responsibilities will include but not be limited to:

• Managing all administrative duties in relation to the Company’s customer base.
• Accurately inputting customer collection data to ensure the Company system is up to date and for the timely completion of customer and Company reporting.
• Acting as a first point of escalation for any complex customer issues and queries for the Customer Support Team Leader.
• Instructing the Customer Support Team to process service adjustments in an accurate and timely manner, ensuring customers and suppliers are always kept up to date, and ensuring that all service adjustments are actioned in line with the customer contract or as otherwise agreed with the customer.
• Maintaining a high standard of service delivery and contract compliance and ensuring all issues/queries are resolved.
• Calculating and producing quotations within agreed parameters of margin and value.
• Assisting in the preparation for and attending customer site visits and meetings as required by the Key Account Manager.
• Supporting the wider team as reasonably required to achieve department Key Performance Indicators.
• maintaining strong relationships with customers and to act professionally and courteously at all times in all communications.
• Providing general office and administration duties as required.

About You

You will have a strong confident personality with excellent communication skills (accurate, articulate, and professional written and verbal communications).

You will have the ability to prioritise tasks and management your time and workload efficiently. You must be numerate and be able to multi-task and meet strict deadlines.

You will also have extensive experience of working with Microsoft office package and working within a customer facing role.

Experience of working in the waste industry would be desirable but not essential.

Benefits

• Competitive salary and benefits
• Company Pension scheme and Life Assurance scheme
• 25 days annual leave per year, plus bank holidays
• Career development and training opportunities
• Eatzone - our on-site subsidised canteen
• Subsidised gym memberships
• On-site parking
• Employee Assistance Programme