Client Service Executive

Rathbones Plc; Ely; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Rathbones Plc in Belfast is seeking a Client Service Executive to join the Financial Planning division. You will coordinate client service activities and ensure timely delivery of promised service as part of the client team in our local office, working in a hybrid pattern.

In this role you will support Financial Planners with preparing advice on investments, pensions, and estate planning, schedule annual reviews, maintain records, and ensure compliance with AML, MiFID II, and internal procedures.

Qualifications

• Excellent communication skills with clients and colleagues.
• High accuracy and attention to detail.
• Strong time management and prioritisation.
• Ability to coordinate work with multiple Financial Planners.
• Proficient in Microsoft Office; Word/Excel.
• Familiarity with financial services administration.

Responsibilities

• Coordinate and ensure continuity of service for clients in the local office.
• Assist with preparation of outstanding financial advice on investments, pensions, and estate planning.
• Remind Financial Planners of Annual Reviews and schedule them.
• Coordinate work with FPs, PPs and others; manage workloads.
• Provide administrative support to Financial Planners.
• Maintain client records and CRM entries.
• Process new business applications and supporting docs, ensuring feedback and timescales.
• Support relationships with Investment Managers, Clients and external providers.
• Participate in Model Office communications and complete actions timely.
• Provide guidance and training to other team members.
• Keep procedures up to date and follow them.
• Cover other offices/teams when required.

Skills

Communication skills

Accuracy and attention to detail

Time management

Organisational skills

Compliance knowledge

Client service orientation

Tools

Word (Advanced)

Excel (Intermediate)

CRM systems

RFP packages

Job description

Company description: A rewarding place to work. At Rathbones, We invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.

Job description: Role Title: Client Service Executive Financial Planning Division: Financial Planning Location: Belfast Contract: Permanent Working pattern: Hybrid

About the Role

To coordinate and ensure that excellent continuity and completeness of service promised to each client is provided in the local office working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.

What youll be responsible for

• As requested by your Financial Planner, to proactively engage with clients to help them get up to date with matters in hand(within MiFID II procedures) Assist with the preparation of outstanding financial advice on investments, pension planning, inheritance tax and estate planning, in an efficient manner
• To remind FPs and schedule Annual Reviews as they fall due
• To coordinate work with FPs, PPs and others in the delivery of service to clients. Effective management of workloads
• Provision of administrative support to Financial Planners
• Maintain client records and internal CRM systems in accordance with the firms procedures
• Follow all regulatory requirements including internal procedures and training for AML, complaints and MiFID II Process new business applications and supporting documentation accurately ensuring feedback is given to clients, Investment Managers and FPs plus timescales are met.
• Support relationships with IMs, Clients, external providers and all other stakeholders
• Keep up with and participate in regular Model Office team communications and meetings and complete your actions in a timely manner
• Provide support, guidance and training to other team members
• Keep up to date with changes in procedures and follow them at all times
• Other duties as directed by the department/line manager
• Provide similar support to other offices or teams when cover is required as decided by line manager

About you

• If you meet some of these criteria and are excited about the role, we encourage you to apply
• Understanding and knowledge of client and Investment Managers expectations
• Excellent communication skills
• High standard of accuracy and attention to detail.
• Able to apply compliance knowledge
• Time management
• Ability to work with multiple Financial Planners and set and review priorities.
• Ability to organise self and others
• Competence when using Microsoft Office packages, Word (Advanced) and Excel (Intermediate) and other RFP packages
• A good understanding of Financial Services administration practices. DFM knowledge would be beneficial for not essential.
• Experience in similar role where the above skills where in evidence and used frequently.
• CII exams beneficial but not essential

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