Client Service Executive

Rathbones Plc; Shrewsbury; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Rathbones Plc in Belfast is seeking a Client Service Executive to join the Financial Planning division on a permanent hybrid basis. You will coordinate service delivery to clients, support Financial Planners and ensure MiFID II compliance and timely responses.

The role emphasizes maintaining client records, scheduling Annual Reviews, and collaborating with Investment Managers and external providers to sustain excellent client service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in work.
• Knowledge of compliance requirements (AML, MiFID II).
• Effective time management and prioritisation abilities.
• Advanced Word and intermediate Excel skills.
• Experience in client service or financial planning administration.

Responsibilities

• Proactively engage with clients to keep them up to date on matters within MiFID II procedures.
• Assist in preparing outstanding financial advice on investments and pension planning.
• Schedule Annual Reviews and coordinate with Financial Planners.
• Coordinate work with Financial Planners and others to deliver client service.
• Provide administrative support to Financial Planners and maintain client records in CRM.
• Ensure regulatory requirements and internal procedures are followed.

Skills

Communication skills

Attention to detail

Compliance knowledge

Time management

Word (Advanced)

Excel (Intermediate)

Client service experience

Financial services administration

Tools

CRM systems

RFP packages

Microsoft Office

Job description

Company description: A rewarding place to work. At Rathbones, We invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.

Job description

Role Title: Client Service Executive

Financial Planning Division: Financial Planning

Location: Belfast

Contract: Permanent

Working pattern: Hybrid

About the Role

To coordinate and ensure that excellent continuity and completeness of service promised to each client is provided in the local office working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.

What you'll be responsible for

• As requested by your Financial Planner, to proactively engage with clients to help them get up to date with matters in hand (within MiFID II procedures)
• Assist with the preparation of outstanding financial advice on investments, pension planning, inheritance tax and estate planning, in an efficient manner
• To remind FPs and schedule Annual Reviews as they fall due
• To coordinate work with FPs, PPs and others in the delivery of service to clients. Effective management of workloads
• Provision of administrative support to Financial Planners
• Maintain client records and internal CRM systems in accordance with the firm's procedures
• Follow all regulatory requirements including internal procedures and training for AML, complaints and MiFID II Process new business applications and supporting documentation accurately ensuring feedback is given to clients, Investment Managers and FPs plus time-scales are met.
• Support relationships with IMs, Clients, external providers and all other stakeholders
• Keep up with and participate in regular Model Office team communications and meetings and complete your actions in a timely manner
• Provide support, guidance and training to other team members
• Keep up to date with changes in procedures and follow them at all times
• Other duties as directed by the department/line manager
• Provide similar support to other offices or teams when cover is required as decided by line manager

About you

• Understanding and knowledge of client and Investment Managers expectations
• Excellent communication skills
• High standard of accuracy and attention to detail
• Able to apply compliance knowledge
• Time management
• Ability to work with multiple Financial Planners and set and review priorities
• Ability to organise self and others
• Competence when using Microsoft Office packages, Word (Advanced) and Excel (Intermediate) and other RFP packages
• A good understanding of Financial Services administration practices
• DFM knowledge would be beneficial for not essential
• Experience in similar role where the above skills were in evidence and used frequently
• CII exams beneficial but not essential
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