Client Service Executive

Rathbones Plc; Maidstone; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Rathbones Plc in Belfast seeks a Client Service Executive to coordinate and deliver high-quality client service within the Financial Planning Division. You will work hybrid, supporting Financial Planners and ensuring timely, compliant delivery of financial advice and client communications.

The role emphasizes accuracy, strong communication, and effective workload management within a regulated environment. Collaboration across offices and teams is essential for success.

Qualifications

• Understanding client and Investment Manager expectations.
• Excellent communication skills.
• High standard of accuracy and attention to detail.
• Able to apply compliance knowledge.
• Time management and prioritisation.

Responsibilities

• Proactively engage with clients to help them get up to date with matters within MiFID II procedures.
• Assist with preparation of outstanding financial advice on investments, pension planning, inheritance tax and estate planning.
• Remind Financial Planners (FPs) and schedule Annual Reviews when due.
• Coordinate work with FPs, PPs and others in the delivery of service to clients and manage workloads.
• Provide administrative support to Financial Planners and maintain client records in the CRM.
• Follow regulatory requirements including AML, complaints and MiFID II processes; handle new business documentation.
• Support relationships with Investment Managers, clients, external providers and stakeholders.
• Participate in Model Office communications and complete actions in a timely manner.
• Provide guidance and training to team members and keep procedures up to date.

Skills

Communication

Attention to detail

Compliance knowledge

Time management

Team coordination

Microsoft Office

Job description

Company description: A rewarding place to work. At Rathbones, We invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.

Job description

Role Title: Client Service Executive

Financial Planning Division: Financial Planning

Location: Belfast

Contract: Permanent

Working pattern: Hybrid

About the Role

To coordinate and ensure that excellent continuity and completeness of service promised to each client is provided in the local office working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.

What you'll be responsible for

• As requested by your Financial Planner, to proactively engage with clients to help them get up to date with matters in hand (within MiFID II procedures)
• Assist with the preparation of outstanding financial advice on investments, pension planning, inheritance tax and estate planning, in an efficient manner
• To remind FPs and schedule Annual Reviews as they fall due
• To coordinate work with FPs, PPs and others in the delivery of service to clients. Effective management of workloads
• Provision of administrative support to Financial Planners
• Maintain client records and internal CRM systems in accordance with the firm's procedures
• Follow all regulatory requirements including internal procedures and training for AML, complaints and MiFID II Process new business applications and supporting documentation accurately ensuring feedback is given to clients, Investment Managers and FPs plus time-scales are met.
• Support relationships with IMs, Clients, external providers and all other stakeholders
• Keep up with and participate in regular Model Office team communications and meetings and complete your actions in a timely manner
• Provide support, guidance and training to other team members
• Keep up to date with changes in procedures and follow them at all times
• Other duties as directed by the department/line manager
• Provide similar support to other offices or teams when cover is required as decided by line manager

About you

• Understanding and knowledge of client and Investment Managers expectations
• Excellent communication skills
• High standard of accuracy and attention to detail
• Able to apply compliance knowledge
• Time management
• Ability to work with multiple Financial Planners and set and review priorities
• Ability to organise self and others
• Competence when using Microsoft Office packages, Word (Advanced) and Excel (Intermediate) and other RFP packages
• A good understanding of Financial Services administration practices
• DFM knowledge would be beneficial for not essential
• Experience in similar role where the above skills were in evidence and used frequently
• CII exams beneficial but not essential
• JBRP1_UKTJ