Client Service Executive

Rathbones; Belfast City District; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Rathbones in Belfast is seeking a proactive Client Services Administrator to join the local office, supporting Financial Planners and their clients. You will coordinate service delivery, maintain client records and ensure regulatory compliance in day-to-day activities.

You'll handle AML and MiFID II procedures, manage workloads, and provide training and guidance within the team while keeping CRM systems up to date and liaising with Investment Managers and clients.

Qualifications

• Good understanding of client and investment manager expectations.
• High accuracy and attention to detail.
• Ability to apply compliance knowledge.
• Time management and multitask handling.
• Organise self and others to meet priorities.
• Proficient with Microsoft Office and RFP packages.
• Knowledge of Financial Services administration practices.

Responsibilities

• Coordinate and ensure continuity and completeness of service promised to each client.
• Assist with preparation of outstanding financial advice on investments and planning.
• Remind FPs and schedule Annual Reviews as they fall due.
• Coordinate work with FPs, PPs and others in service delivery.
• Effectively manage workloads and deadlines.
• Provide administrative support to Financial Planners.
• Maintain client records and CRM systems.
• Follow regulatory requirements including AML and MiFID II procedures.
• Process new business applications and documents accurately.
• Provide feedback to clients, Investment Managers and FPs with timescales.
• Support relationships with IMs, clients and external providers.
• Keep up with team communications and complete actions timely.
• Provide training to other team members.
• Stay updated with procedural changes and apply them.

Skills

Client service

MiFID II compliance

AML procedures

Time management

Attention to detail

Organisational skills

CRM systems

MS Word

MS Excel

Tools

CRM systems

MS Word

MS Excel

Job description

Location: Belfast

Contract: Permanent

Working pattern: Hybrid

About the Role

To coordinate and ensure that excellent continuity and completeness of service promised to each client is provided in the local office working as part of the client team. Ensuring that all work agreed with a client is delivered and accounted for correctly.

What you'll be responsible for

• As requested by your Financial Planner, to proactively engage with clients to help them get up to date with matters in hand(within MiFID II procedures)
• Assist with the preparation of outstanding financial advice on investments, pension planning, inheritance tax and estate planning, in an efficient manner
• To remind FPs and schedule Annual Reviews as they fall due
• To coordinate work with FPs, PPs and others in the delivery of service to clients.
• Effective management of workloads
• Provision of administrative support to Financial Planners
• Maintain client records and internal CRM systems in accordance with the firm's procedures
• Follow all regulatory requirements including internal procedures and training for AML, complaints and MiFID II
• Process new business applications and supporting documentation accurately ensuring feedback is given to clients, Investment Managers and FPs plus timescales are met.
• Support relationships with IMs, Clients, external providers and all other stakeholders
• Keep up with and participate in regular Model Office team communications and meetings and complete your actions in a timely manner
• Provide support, guidance and training to other team members
• Keep up to date with changes in procedures and follow them at all times
• Other duties as directed by the department/line manager
• Provide similar support to other offices or teams when cover is required as decided by line manager

About you

If you meet some of these criteria and are excited about the role,

• Understanding and knowledge of client and Investment Managers' expectations
• High standard of accuracy and attention to detail.
• Able to apply compliance knowledge
• Time management
• Ability to work with multiple Financial Planners and set and review priorities.
• Ability to organise self and others
• Competence when using Microsoft Office packages, Word (Advanced) and Excel (Intermediate) and other RFP packages
• A good understanding of Financial Services administration practices. DFM knowledge would be beneficial for not essential.
• Experience in similar role where the above skills where in evidence and used frequently.