Client Service Director - Healthcare Communications

Albion Rye Associates; Manchester; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading medical communications agency is seeking a Client Service Director to lead high-value programs for pharmaceutical and biotech clients in Manchester. This senior role involves overseeing significant medical affairs projects, ensuring scientific accuracy and regulatory compliance. The ideal candidate will have over 10 years' experience in medical communications and strong client management skills. Competitive salary and performance bonuses are offered, alongside hybrid working options. Apply now to shape cutting-edge medical strategies and advance your career!

Benefits

Competitive salary

Performance bonuses

Hybrid working flexibility

Collaborative environment

Qualifications

• Over 10 years of experience in medical affairs or medical communications.
• Proven capability in managing large accounts and guiding teams.
• Strong operational skills, particularly in budgeting and forecasting.

Responsibilities

• Serve as the senior client contact for medical affairs accounts.
• Lead multi-work stream medical communications projects.
• Manage budgets and delivery timelines efficiently.

Skills

Medical affairs expertise

Strategic client management

Operational efficiency

Cross-functional collaboration

Leadership experience

Job description

Overview

Client Service Director - Medical Affairs / Medical Communications

Location: Manchester (Hybrid)

Salary: Competitive + Bonus + Benefits

Are you a senior client service leader with deep medical affairs expertise? Our client, a leading medical communications agency, is seeking a Client Service Director to lead and grow high-value programmes for pharmaceutical and biotech clients. This role offers the chance to shape scientific strategy, publication plans, and medical education programmes, while driving excellence in delivery across multi-channel medical affairs initiatives.

The Role

• Serve as the senior client contact for medical affairs accounts, providing strategic guidance on publications, congress, and advisory boards
• Lead multi-work stream medical communications projects, ensuring scientific accuracy, regulatory compliance, and high-quality output.
• Manage budgets, forecasting, and delivery timelines while driving operational efficiency across programmes.
• Collaborate closely with internal cross-functional teams (medical, creative, digital) to ensure seamless delivery and alignment with client goals.
• Mentor and develop account and client service teams, fostering scientific understanding, strategic thinking, and professional growth.

You\'ll Need

• 10+ years\' experience in medical affairs or medical communications, with a strong focus on scientific programme delivery.
• Proven experience managing large, complex accounts and guiding cross-functional teams
• Strong commercial and operational acumen, including budgeting, forecasting, and resource management.
• Exceptional client relationship and stakeholder management skills, able to influence at senior levels.
• Leadership experience, coaching teams to deliver accurate, compliant, and impactful medical affairs programmes.

Why This Role?

• Lead high-profile medical affairs projects across global pharmaceutical and biotech clients.
• Competitive package with performance bonus and hybrid working flexibility.
• Work in a collaborative environment where scientific expertise and leadership are recognised.
• Shape the strategy and delivery of cutting-edge medical communications programmes, making a real impact on patient outcomes.

Interested?

If you\'re a strategic medical affairs leader looking to step into a senior client service role with influence and autonomy, we\'d love to hear from you. Apply today to advance your career in medical communications