Client Service Advisor - Commercial Insurance

LGBT Great; Leicester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Service Advisor to join their corporate risks team in Leicester. This hybrid role offers the chance to work flexibly while delivering exceptional service to clients. You will negotiate renewal terms, prepare comprehensive marketing presentations, and engage with a supportive team of insurance professionals. With a focus on various risks, including Cyber and Professional Indemnity, this position promises a dynamic work environment. If you're passionate about commercial insurance and eager to grow your career, this is the opportunity for you!

Benefits

Global Wellbeing Days

Comprehensive benefits package

Flexible working arrangements

Continuous learning opportunities

Qualifications

• Experience in UK Commercial Insurance across core classes.
• Client-focused with strong service delivery skills.

Responsibilities

• Negotiate renewal terms and prepare marketing presentations.
• Communicate settlement terms to clients and maintain credit control.

Skills

UK Commercial Insurance knowledge

Property Insurance

Liability Insurance

Fleet Insurance

Client focused approach

IT skills (Excel)

Collaborative teamwork

Global programme experience

Ability to learn quickly

Job description

Client Service Advisor, Corporate Risks, Leicester

Are you a Commercial Insurance professional with a desire to further your career with a market-leading insurance firm?

Can you deliver a high quality and innovative level of service to your clients, working alongside your Client Manager?

If so, we'd love to hear from you in connection with this brand-new role in our UK corporate insurance team. This is a hybrid role with the flexibility to work both virtually and from our Leicester office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this wide and varied role, you'll be joining a client service team and will be responsible for a number of key tasks including:

• Negotiating your clients' renewal terms, Mid Term adjustments and cover extensions, all with support from your Client Manager and Client Service Manager
• Preparation of comprehensive marketing presentations and renewal reports for your Client Manager to present to the client
• Working with the Placement Brokers to prepare full cover comparisons as required.
• Communicate terms of settlement to Clients, ensuring premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
• Contribute to the formulation of the Service Plan, Reports, Presentations and any other client documents etc. as required including visits to Clients working alongside your Client Manager and supported by your Client Service Manager.
• Actively engaging and supporting the wider client service team
• Liaise with colleagues in the Client Service team to fully understand your Clients business and insurance requirements.

How this opportunity is different

Reporting directly to the Client Service manager, this is a rare opportunity to join an experienced, supportive team of insurance professionals based in Leicester, covering the East Midlands and South East England as a Client Service Advisor. The team looks after larger UK risks with some multinational clients across all business sectors.

Our clients require support and access to an approachable and knowledgeable Aon team that will manage for them a commercial product portfolio beyond the core UK classes of Property, Liability and Fleet. In this exciting role, you will be dealing with a variety of other risks including Cyber, Professional Indemnity, D&O and many more, all under the direct guidance and supervision of an experienced Client Manager. Additionally, you'll be able to network across the whole of Aon as we continue to enhance our Aon United proposition.

Skills and experience that will lead to success

• UK Commercial Insurance knowledge and experience gained across the core classes of Property, Liability and Fleet as a minimum
• Global programme experience would be advantageous but not essential
• Collaborative, team-playing approach
• Ability to accommodate a steep learning curve underpinned by a thirst for knowledge
• Client focused approach with a desire to provide the highest possible levels of service at all times
• IT savvy with proven Excel skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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