Customer Service Advisors - Weekdays

Otis Elevator Co.; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading global company as a Customer Service Advisor in Leicester! This role offers the chance to support customers with various technical issues while receiving top-class training and development opportunities. You'll be part of a diverse and innovative team, dedicated to delivering exceptional service and solutions. Embrace the opportunity to grow within a respected organization that values your contributions and fosters a supportive community. If you're passionate about customer service and eager to make a difference, this position is perfect for you.

Benefits

In-house Training

Transportation Support

Career Development Opportunities

Employee Scholar Program

Qualifications

• Strong communication skills, both verbal and written.
• Experience in managing high workloads and resolving complaints.

Responsibilities

• Support customers with queries related to technical issues and repairs.
• Resolve customer complaints with a 'right first time' approach.
• Coordinate with field engineers during breakdowns.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Technical Issue Resolution

Tools

Computer Applications

Job description

Job Posting Details

Date Posted: 2023-09-11

Country: United Kingdom

Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom

About Otis

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded. We are the leader in elevators, escalators, and moving walkways. Join us as a Customer Service Advisor based in Leicester and help us deliver on our commitments today, plan for the future, and leave your mark on our organization.

What We Offer

• Top-class, in-house training to equip you with the skills, knowledge, and tools to handle a wide range of queries.
• An insight into a highly technical field, providing an opportunity to get your foot in the door with a global company that values your development. We support personal and professional growth, including potential internal moves.

Responsibilities

• Supporting customers, colleagues, and passengers with queries related to technical issues, contracts, repairs, and major breakdowns.
• Listening to customers to understand their needs and providing the best solutions.
• Resolving passenger and customer complaints/issues with a 'right first time' approach.
• Reacting to sudden breakdowns by coordinating with field engineers and service delivery managers.
• Managing the process of ordering parts from suppliers.
• Communicating effectively with internal stakeholders to understand their requirements and expectations.

Qualifications

• Strong verbal and written communication skills.
• Experience managing a high workload, proactively and reactively resolving external complaints.
• Excellent customer service skills, ideally gained in hospitality or retail sectors, with the ability to understand, empathize, and provide a customer-focused journey.
• A 'right first time' mentality, aiming to go above and beyond to rectify technical issues, including serious breakdowns.
• Proficiency in using various computer applications and tools.

We support your daily commute, including lifts or transportation options, especially if you live in the city.

About Otis

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people daily and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio. Our products are featured in landmarks like the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers. With 69,000 employees globally, including engineers, digital tech experts, sales, and technical staff, we are committed to meeting diverse customer needs across more than 200 countries and territories. We pride ourselves on diversity, innovation, and a legacy of excellence.

Join Us

By joining Otis, you become part of an innovative, global industry leader with a resilient business model. We foster a diverse, trusted, and caring community where your contributions and skills will grow. We offer training and resources to develop leadership and capabilities in sales, engineering, and major projects. Our Employee Scholar Program sponsors colleagues in pursuing degrees or certifications.

Our Values

Our focus is on people—passengers, customers, and colleagues. Guided by our Three Absolutes—Safety, Ethics, and Quality—we prioritize these in all we do. Learn more about our environmental, social, and governance (ESG) initiatives here.

Become part of Otis and help us #BuildWhatsNext!

Otis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. To request accommodations for a disability or special need, contact us at [e-mail].

Privacy Policy and Terms: Read here.