Customer Service Advisor

Square 4 Partners; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Job summary

Square 4 Partners in Milton Keynes is seeking a Customer Service Advisor to handle high volumes of inbound interactions across phone, chat and email, resolving queries on general banking and fraud topics. The role requires meticulous attention to detail and the ability to work in a busy, fast-changing environment.

You will collaborate with internal teams to improve service delivery, support process improvements, and provide empathetic, tailored solutions to customers.

Qualifications

• Experience delivering high-quality customer service in a banking or fraud environment is beneficial.
• Ability to work in a busy, pressurised and frequently changing environment.
• High level of accuracy and attention to detail.
• Ability to work on own initiative and willingness to learn.
• Excellent organisational and multitasking abilities.
• Excellent written and verbal communication and strong interpersonal skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Able to commute to Milton Keynes for onsite work.

Responsibilities

• Handling a high volume of inbound interactions via phone, chat, and email.
• Resolving queries across General Banking products and services/Fraud Complaints—often on the first contact.
• Investigating and following up on complex issues, escalating to relevant teams when needed.
• Maintaining quality and meeting SLAs to ensure timely resolution.
• Working closely with internal teams to advocate for customers and improve service delivery.
• Supporting continuous improvement initiatives in processes and customer journeys.
• Offering tailored, empathetic solutions by listening to individual circumstances.

Skills

Customer service

Banking/Fraud experience

Communication skills

Attention to detail

Organisational skills

Interpersonal skills

On-site commuting

Tools

Microsoft Office

Job description

As Customer Service Advisor, your key responsibilities and day-to-day activities will include:

• Handling a high volume of inbound interactions via phone, chat, and email.
• Resolving queries across a range of General Banking products and services/Fraud Complaints9—often on the first contact.
• Investigating and following up on complex issues, escalating to relevant teams when needed.
• Maintaining quality and meeting SLAs to ensure timely resolution.
• Working closely with internal teams to advocate for customers and improve service delivery.
• Supporting continuous improvement initiatives in processes and customer journeys.
• Offering tailored, empathetic solutions by listening to individual circumstances.

We9re looking for a Customer Service Advisor with:

• Demonstratable experience of strong customer service focus and a customer centric mindset (within a banking or fraud environment would be beneficial)
• Ability to manage and adapt in a busy, pressurised and frequently changing environment.
• High level of accuracy and attention to detail ensuring work is of the highest quality.
• Ability to work under own initiative and a keen willingness to learn.
• Excellent organisational skills, in order to plan and manage multiple workstreams.
• Excellent written and verbal communication abilities as well as strong interpersonal skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to commute to Milton Keynes for onsite working.