Client Retention & Renewals Executive Permanent - Gateshead

Confidential; Gateshead; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Salary

Hybrid working

Annual leave

Pension

Health shield

Employee discounts

Wellbeing platform

Training & career development

Central Gateshead location

Job summary

Office Angels in Gateshead is seeking a Client Retention & Renewals Executive to own the renewal journey for an established portfolio of UK clients. You will manage relationships, discuss pricing and terms, and secure renewal outcomes through professional meetings via video and telephone.

The role offers hybrid working after probation, a competitive basic salary with a monthly performance bonus, generous annual leave, pension, private health benefits, and opportunities for career development in

Qualifications

• Experience in account management, customer success or contract renewals.
• Strong relationship-building and credibility with clients.
• Comfortable discussing contracts, pricing and renewal options.

Responsibilities

• Manage an established portfolio of UK clients across renewal journeys.
• Lead contract renewals from engagement to completion.
• Conduct professional client meetings via video/phone.
• Build relationships with key decision-makers and stakeholders.
• Discuss requirements, objectives and renewal concerns.

Skills

Relationship management

Renewals

CRM systems

Pricing discussions

Negotiation

Stakeholder management

Contract renewals

Tools

Microsoft Dynamics

Job description

Client Retention & Renewals Executive

Represent the Business. Own the Relationship. Protect the Contract.

Are you a commercially minded relationship builder who enjoys managing client accounts, influencing decisions and securing long-term business partnerships? Office Angels are recruiting for a Client Retention & Renewals Executive to join a successful, established organisation based in Gateshead.

This is an exciting opportunity for someone with experience in account management, customer success, client retention or contract renewals who thrives on building trusted relationships and managing meaningful commercial conversations.

You’ll take ownership of an established portfolio of clients across the UK, conducting professional meetings via video and telephone, managing contract renewals and engaging directly with key decision-makers.

This isn’t a high-volume contact centre role. You’ll be trusted to manage client relationships, navigate commercial discussions and secure successful renewal outcomes.

What You’ll Get

• 31,734 basic salary + monthly performance-related bonus Realistic OTE 37,734


• Monday to Friday 8:30am-4:30pm No weekends


• Hybrid working after qualifying service


• Up to 37 days’ annual leave, including Bank Holidays


• Reduced August working hours - 9:30am-3:00pm, same pay


• Company pension


• Health Shield, including private dental and medical benefits


• Employee discounts and wellbeing platform


• Full product and systems training


• Ongoing career development


• Central Gateshead location with excellent transport links

Working Hours & Holiday Arrangements

• Annual leave is to be taken during school half-term and holiday periods, with up to two days’ annual leave permitted during each school term


• Five days’ annual leave are allocated to the August wellbeing shutdown week


• Additional office closure over the Christmas and New Year period

A Commercial Role With Real Responsibility

You’ll manage an established portfolio of clients, taking ownership of their renewal journey and ensuring they continue to recognise the value of the services provided.

Working directly with key stakeholders and decision-makers, you’ll develop an understanding of client requirements, confidently discuss contracts and pricing, address concerns and negotiate positive renewal outcomes.

This role requires someone who can build credibility, influence decisions and protect valuable client relationships, while delivering an excellent customer experience.

What You’ll Be Doing

• Managing and developing relationships with an established portfolio of UK clients


• Taking ownership of contract renewals from initial engagement through to completion


• Conducting professional client meetings via video and telephone


• Building trusted relationships with key decision-makers and stakeholders


• Understanding client requirements, objectives and potential concerns


• Confidently discussing contracts, pricing, terms and renewal options


• Preparing quotations and commercial proposals


• Handling objections, identifying renewal risks and finding commercially appropriate solutions


• Re-engaging previous clients and strengthening existing relationships


• Maintaining an accurate renewal pipeline and CRM records


• Achieving agreed retention, renewal and performance objectives

You’ll bring:

• Excellent verbal and written communication skills


• A polished, credible and professional approach to client relationships


• Strong commercial awareness and confidence discussing pricing, contracts and value


• Excellent relationship‑building, influencing and negotiation skills


• Confidence handling objections and commercially sensitive conversations


• The ability to manage multiple client relationships and renewal opportunities


• Confidence using CRM systems, with Microsoft Dynamics or similar experience advantageous

Experience within education, public sector, technology, software or another service‑led organisation would be beneficial, although not essential.

Please note: An Enhanced DBS check is required for the successful candidate and will be funded by the company.

If you require any reasonable adjustments during the recruitment process, please let us know.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.