Client Retention & Renewals Executive *Permanent - Gateshead

Office Angels Limited; Gateshead; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual leave up to 37 days

Hybrid working after qualifying period

Company pension

Private health cover

Employee discounts

Training and development

Career progression

Job summary

Office Angels Limited is seeking a Client Retention & Renewals Executive in Gateshead to own the renewal journey for an established UK client portfolio. You’ll conduct professional meetings, navigate pricing discussions, and secure renewal outcomes with decision-makers.

This commercial role requires relationship-building and strong communication to protect valuable client partnerships while delivering an excellent customer experience. Hybrid work applies after qualifying service.

Qualifications

• Experience in account management, customer success, client retention or contract renewals.
• Proven ability to build trusted relationships and manage commercial conversations.
• Comfort discussing contracts, pricing and renewal options.
• Proficiency with CRM systems (MS Dynamics or similar) is advantageous.

Responsibilities

• Manage an established portfolio of UK clients and renewals.
• Lead renewal discussions with key decision-makers and stakeholders.
• Conduct professional client meetings via video and telephone.
• Prepare quotations and commercial proposals.
• Identify renewal risks and propose commercially appropriate solutions.
• Maintain renewal pipeline and CRM records to achieve retention targets.

Skills

Account management

Customer success

Client retention

Contract renewals

Relationship building

Commercial conversations

CRM systems

Tools

Microsoft Dynamics

Job description

Client Retention & Renewals Executive

Represent the Business. Own the Relationship. Protect the Contract.

Are you a commercially minded relationship builder who enjoys managing client accounts, influencing decisions and securing long-term business partnerships? Office Angels are recruiting for a Client Retention & Renewals Executive to join a successful, established organisation based in Gateshead.

This is an exciting opportunity for someone with experience in account management, customer success, client retention or contract renewals who thrives on building trusted relationships and managing meaningful commercial conversations.

You’ll take ownership of an established portfolio of clients across the UK, conducting professional meetings via video and telephone, managing contract renewals and engaging directly with key decision-makers.

This isn’t a high-volume contact centre role. You’ll be trusted to manage client relationships, navigate commercial discussions and secure successful renewal outcomes.

What You’ll Get

£31,734 basic salary + monthly performance-related bonus | Realistic OTE £37,734

Monday to Friday | 8:30am-4:30pm | No weekends

Hybrid working after qualifying service

• Up to 37 days' annual leave, including Bank Holidays
• Reduced August working hours - 9:30am-3:00pm, same pay
• Company pension
• Health Shield, including private dental and medical benefits
• Employee discounts and wellbeing platform
• Full product and systems training
• Ongoing career development

Central Gateshead location with excellent transport links

Working Hours & Holiday Arrangements

Annual leave is to be taken during school half-term and holiday periods, with up to two days' annual leave permitted during each school term

Five days' annual leave are allocated to the August wellbeing shutdown week

Additional office closure over the Christmas and New Year period

A Commercial Role With Real Responsibility

You’ll manage an established portfolio of clients, taking ownership of their renewal journey and ensuring they continue to recognise the value of the services provided.

Working directly with key stakeholders and decision-makers, you’ll develop an understanding of client requirements, confidently discuss contracts and pricing, address concerns and negotiate positive renewal outcomes.

This role requires someone who can build credibility, influence decisions and protect valuable client relationships, while delivering an excellent customer experience.

What You’ll Be Doing

• Managing and developing relationships with an established portfolio of UK clients
• Taking ownership of contract renewals from initial engagement through to completion
• Conducting professional client meetings via video and telephone
• Building trusted relationships with key decision-makers and stakeholders
• Understanding client requirements, objectives and potential concerns
• Confidently discussing contracts, pricing, terms and renewal options
• Preparing quotations and commercial proposals
• Handling objections, identifying renewal risks and finding commercially appropriate solutions
• Re‑engaging previous clients and strengthening existing relationships
• Maintaining an accurate renewal pipeline and CRM records
• Achieving agreed retention, renewal and performance objectives

You’ll bring:

• Excellent verbal and written communication skills
• A polished, credible and professional approach to client relationships
• Strong commercial awareness and confidence discussing pricing, contracts and value
• Excellent relationship‑building, influencing and negotiation skills
• Confidence handling objections and commercially sensitive conversations
• The ability to manage multiple client relationships and renewal opportunities
• Confidence using CRM systems, with Microsoft Dynamics or similar experience advantageous
• Experience within education, public sector, technology, software or another service‑led organisation would be beneficial, although not essential.