Account Manager

Confidential; Royal Borough of Kingston upon Thames; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Gym membership

Private healthcare

Monthly massage

Weekly exercise classes

Free drinks and snacks

Birthday off

Charity days

Staff socials

Job summary

Office Angels is seeking a proactive Account Manager in Surbiton to manage client relationships, renewals, and growth opportunities. You will oversee pricing, contracts, and cross-sell innovative technology while collaborating with Customer Success Managers for onboarding and satisfaction.

The role offers hybrid working 1-2 days in the office after probation, with on-site parking and a supportive, dynamic workplace. Previous account management, sales or client services experience is essential.

Qualifications

• Experience in account management, sales, or client services in a commercial environment.
• Strong numerical proficiency for budgets, contracts, and pricing.
• Excellent written and verbal communication skills.
• Proactive mindset to identify opportunities and take action.
• Background in recruitment, advertising or tech.
• Experience with CRM systems like HubSpot.

Responsibilities

• Own all commercial renewals, from client conversations to contract negotiations.
• Understand client contracts, spending patterns, and needs.
• Protect and grow revenue by identifying new opportunities within your portfolio.
• Build strong relationships with clients at operational and senior levels.
• Analyse performance metrics and campaign results.
• Manage annual contract conversations, confidently navigating pricing and performance discussions.
• Identify opportunities for clients to expand their spend.
• Introduce and sell innovative technology and AI products that genuinely add value.
• Work closely with Customer Success Managers to ensure seamless onboarding and client satisfaction.
• Act on risks and opportunities affecting client retention and product adoption.

Skills

Account management experience

Sales experience

Client services experience

Numerical proficiency

Communication skills

Proactive mindset

Tools

HubSpot CRM

Job description

Account Manager

Contract Type: Ideally Temp to Perm but would consider Perm options

Location: Surbiton, close to the town centre, hybrid working for 1-2 days in the office after probation, on-site parking (can be limited)
Contract Type: Temp to Perm or Perm Option

Hours: 9am to 5.30pm, core hours 10am to 4pm, flexible working options
Salary: 40,000 - 50,000 plus quarterly commission plus gym membership, private healthcare, monthly massage, weekly exercise classes, lots of free drinks and snacks, birthday off, charity days, work-life balance, staff socials and more!

Our client is a forward-thinking organisation that excels within the digital media space and believes in creating a supportive, engaging, and fun workplace. They are on a mission to revolutionise with innovative technology and AI products, providing exceptional value to their continuously growing roster of clients. With a strong portfolio of clients and an ambitious growth trajectory, our client is now seeking a talented Account Manager to join their team.

As an Account Manager, you will be the key player in managing and nurturing commercial relationships with established businesses. This role is not just about maintaining relationships; it's about strategically enhancing them to ensure mutual growth and success.

Key Responsibilities:

• Own all commercial renewals, from client conversations to contract negotiations.
• Understand client contracts, spending patterns, and needs.
• Protect and grow revenue by identifying new opportunities within your portfolio.
• Build strong relationships with clients at operational and senior levels.
• Analyse performance metrics and campaign results
• Manage annual contract conversations, confidently navigating pricing and performance discussions.
• Identify opportunities for clients to expand their spend.
• Introduce and sell innovative technology and AI products that genuinely add value.
• Work closely with Customer Success Managers to ensure seamless onboarding and client satisfaction.
• Act on risks and opportunities affecting client retention and product adoption.

What Our Client is Looking For:

• Experience in account management, sales, or client services within a commercial environment.
• Strong numerical proficiency to confidently discuss budgets, contracts, and pricing.
• Excellent written and verbal communication skills to convey complex ideas clearly.
• Proactive mindset, with the ability to identify opportunities and take action.
• Background in recruitment, advertising or tech.
• Experience with CRM systems like HubSpot.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.