Account Manager

Office Angels; Royal Borough of Kingston upon Thames; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Gym membership

Private healthcare

Monthly massage

Weekly exercise classes

Free drinks & snacks

Birthday off

Charity days

Staff socials

Job summary

Office Angels Limited in Surbiton is seeking an Account Manager to join a forward-thinking digital media client. The role combines client management with renewals, contract pricing, and growth opportunities within a portfolio of accounts.

Hybrid working after probation, 9:00–17:30, 1–2 days in the office, with on-site parking. You will own commercial renewals, analyze performance, and identify opportunities to expand spend by introducing innovative technology and AI products.

Qualifications

• Experience in account management, sales, or client services.
• Strong numerical proficiency for budgets and pricing.
• Excellent written and verbal communication skills.
• Proactive mindset, with the ability to identify opportunities and take action.
• Background in recruitment, advertising or tech.
• Experience with CRM systems like HubSpot.

Responsibilities

• Own all commercial renewals, from client conversations to contract negotiations.
• Understand client contracts, spending patterns, and needs.
• Protect and grow revenue by identifying new opportunities within your portfolio.
• Build strong relationships with clients at operational and senior levels.
• Analyse performance metrics and campaign results
• Manage annual contract conversations, confidently navigating pricing and performance discussions.
• Identify opportunities for clients to expand their spend.
• Introduce and sell innovative technology and AI products that genuinely add value.
• Work closely with Customer Success Managers to ensure seamless onboarding and client satisfaction.
• Act on risks and opportunities affecting client retention and product adoption.

Skills

Account management

Sales experience

Client services

Numerical proficiency

Communication skills

Recruitment background

Tools

HubSpot CRM

Job description

Account Manager

Contract Type: Ideally Temp to Perm but would consider Perm options.

Location: Surbiton, close to the town centre, hybrid working for 1-2 days in the office after probation, on-site parking (can be limited).

Contract Type: Temp to Perm or Perm Option.

Hours: 9am to 5.30pm, core hours 10am to 4pm, flexible working options.

Salary: £40,000 - £50,000 plus quarterly commission plus gym membership, private healthcare, monthly massage, weekly exercise classes, lots of free drinks and snacks, birthday off, charity days, work-life balance, staff socials and more!

Our client is a forward-thinking organisation that excels within the digital media space and believes in creating a supportive, engaging, and fun workplace. They are on a mission to revolutionise with innovative technology and AI products, providing exceptional value to their continuously growing roster of clients. With a strong portfolio of clients and an ambitious growth trajectory, our client is now seeking a talented Account Manager to join their team.

Key Responsibilities:

• Own all commercial renewals, from client conversations to contract negotiations.
• Understand client contracts, spending patterns, and needs.
• Protect and grow revenue by identifying new opportunities within your portfolio.
• Build strong relationships with clients at operational and senior levels.
• Analyse performance metrics and campaign results
• Manage annual contract conversations, confidently navigating pricing and performance discussions.
• Identify opportunities for clients to expand their spend.
• Introduce and sell innovative technology and AI products that genuinely add value.
• Work closely with Customer Success Managers to ensure seamless onboarding and client satisfaction.
• Act on risks and opportunities affecting client retention and product adoption.

What Our Client is Looking For:

• Experience in account management, sales, or client services within a commercial environment.
• Strong numerical proficiency to confidently discuss budgets, contracts, and pricing.
• Excellent written and verbal communication skills to convey complex ideas clearly.
• Proactive mindset, with the ability to identify opportunities and take action.
• Background in recruitment, advertising or tech.
• Experience with CRM systems like HubSpot.

Office Angels is an employment agency.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.