Client Renewals & Relationships Manager

Confidential; Gateshead; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Salary

Hybrid working

Annual leave

Pension

Health shield

Employee discounts

Wellbeing platform

Training & career development

Central Gateshead location

Job summary

Office Angels in Gateshead is seeking a Client Retention & Renewals Executive to own the renewal journey for an established portfolio of UK clients. You will manage relationships, discuss pricing and terms, and secure renewal outcomes through professional meetings via video and telephone.

The role offers hybrid working after probation, a competitive basic salary with a monthly performance bonus, generous annual leave, pension, private health benefits, and opportunities for career development in

Qualifications

• Experience in account management, customer success or contract renewals.
• Strong relationship-building and credibility with clients.
• Comfortable discussing contracts, pricing and renewal options.

Responsibilities

• Manage an established portfolio of UK clients across renewal journeys.
• Lead contract renewals from engagement to completion.
• Conduct professional client meetings via video/phone.
• Build relationships with key decision-makers and stakeholders.
• Discuss requirements, objectives and renewal concerns.

Skills

Relationship management

Renewals

CRM systems

Pricing discussions

Negotiation

Stakeholder management

Contract renewals

Tools

Microsoft Dynamics

Job description

Office Angels in Gateshead is seeking a Client Retention & Renewals Executive to own the renewal journey for an established portfolio of UK clients. You will manage relationships, discuss pricing and terms, and secure renewal outcomes through professional meetings via video and telephone.

The role offers hybrid working after probation, a competitive basic salary with a monthly performance bonus, generous annual leave, pension, private health benefits, and opportunities for career development in