Client Research Manager - Commercial focus

ZipRecruiter; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insights agency is seeking a Client Research Manager to enhance client relationships and drive commercial success. This role blends business development with strategic client management, requiring strong communication skills and market research experience. The successful candidate will collaborate closely with various teams to deliver impactful insights and solutions.

Qualifications

• 3+ years' experience in market research, preferably agency.
• Strong written and verbal communication skills.
• Experience with marketing and insights teams.

Responsibilities

• Support growth of high-profile accounts across FMCG and retail.
• Contribute to high-value pitches and proposals.
• Manage key accounts and client relationships.

Skills

Communication

Business Development

Collaboration

Tools

Salesforce

Job description

Job Description

Client Research Manager – Commercial focus

Echo Talent have partnered with a leading insights agency which specialises in brand, advertising, product innovation, and customer value research, delivering fast, actionable insights across more than 90 markets.

This is an exciting opportunity for a commercially curious research professional to step into a more client-facing, strategic role. The Client Research Manager will support the growth of high-profile accounts across FMCG and retail, working alongside experienced commercial leaders to deliver insight-led solutions that meet evolving client needs.

The role involves a mix of business development and client relationship management, supporting the execution of strategic plans across both new and existing clients. From contributing to high-value pitches and proposals to helping manage key accounts, this person will play a central role in driving commercial success. Over time, they will begin to take ownership of their own client relationships, supported by a strong team and structured development.

Collaboration is at the heart of this role — the Client Research Manager will work closely with research teams, delivery, and client service teams to ensure that solutions are delivered seamlessly and with impact. Involvement in proposal development, tailored client communications, and post-project debriefs will all be part of the day-to-day.

They’ll also contribute to identifying local market opportunities, occasionally support junior team members through informal mentoring, and help ensure tools like Salesforce and internal systems are used effectively for pipeline and account management.

What makes a strong candidate:

• Around 3+ years' experience in market research (preferably agency), with a solid understanding of insight-led decision making.
• A natural communicator, comfortable building relationships and presenting to clients, with strong written and verbal skills.
• Commercially aware and motivated to grow accounts and contribute to business development efforts.
• Experience working with marketing, insights, or brand teams, with a proven ability to align research solutions with business challenges.
• Confident using tools such as CRM systems (e.g., Salesforce)
• A collaborative, proactive mindset — someone who thrives in a fast-moving environment and enjoys working as part of a high-performing team.

If you feel you have the skills to match the above role, please apply now to send your CV to [e-mail]