Client Renewals Executive

Ryan LLC; Eccles; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Compensation

Connectivity Reimbursement

Gym membership

LinkedIn Learning

Flexible Work

Tuition Reimbursement

After year one

Accelerated Career Path

Culture & Outreach

Job summary

Ryan LLC seeks a proactive Client Renewals Executive (Client Development Associate) to manage onboarding, ongoing client engagement, and renewal opportunities. You will coordinate with delivery teams, track documentation, and drive revenue growth through consultative service expansion.

This KPI-driven role requires strong communication, organisation, and the ability to handle multiple clients in a fast-paced environment from Salford, M50.

Qualifications

• Strong communication via phone, email and virtual meetings.
• Highly organised with attention to detail.
• Comfortable working to KPIs and performance targets.
• Ability to manage multiple clients and priorities.
• Confident handling client queries and managing expectations.
• Quick to learn and adaptable to new systems and processes.
• Background in onboarding, account management, renewals, or sales support.

Responsibilities

• Proactively contact new and existing clients via outbound calls, email, and virtual meetings.
• Build strong early-stage relationships and create a positive first impression.
• Explain onboarding steps, required documentation, and service processes clearly.
• Ensure a smooth transition to internal delivery teams and complete handover.
• Gather, track and verify client documentation (leases, accounts, rent details, data).
• Maintain high-quality record-keeping and update CRM systems in real time.
• Monitor onboarding progress to minimise delays.
• Renewals: maintain regular contact and track contract timelines.
• Support renewal conversations and reinforce value delivered.
• Identify re-engagement opportunities where appropriate.
• Identify opportunities to introduce additional services (Lease Consultancy, Contract Renewal, Property Reviews).
• Collaborate with senior team members to convert growth opportunities.

Skills

Strong communication

Highly organised

KPIs & targets

Multi-client management

Client queries handling

Learning agility

Onboarding/renewals/sales support

Tools

CRM systems

Job description

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement
• After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

We are seeking a proactive and client-focused Client Renewals Executive, known internally as a Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities. This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal. This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided. This position is based Salford, M50.

Duties and Responsibilities:

Client Onboarding and Engagement

• Proactively contact new and existing clients via outbound calls, email, and virtual meetings
• Build strong early-stage relationships and create a positive first impression
• Clearly explain onboarding steps, required documentation, and service processes
• Ensure a smooth and efficient transition to internal delivery teams
• Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)
• Ensure information is complete and accurate before handover
• Maintain high-quality record-keeping and update CRM systems in real time
• Monitor progress to minimise onboarding delays

Ongoing Client Management

• Renewals maintain regular contact with clients throughout the service cycle
• Track contract timelines and support renewal conversations
• Reinforce the value delivered and address questions or concerns
• Support retention by ensuring clients understand outcomes and next steps
• Identify re-engagement opportunities where appropriate

Revenue Growth and Service Expansion

• Identify opportunities to introduce additional services, including:
  • Lease Consultancy
  • Contract Renewal Services
  • Additional Property Reviews
• Position services in a consultative, client-centric manner
• Collaborate with senior team members to convert growth opportunities

Education and Experience:

• Strong communication skills (phone, email, virtual meetings)
• Highly organised with strong attention to detail
• Comfortable working to KPIs and performance targets
• Ability to manage multiple clients and priorities
• Confident handling client queries and managing expectations
• Quick to learn and adaptable to new systems and processes
• Background in onboarding, account management, renewals, or sales support

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Equal Employment Opportunity/Affirmative Action/Accommodation

Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities.

*Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request.Ryan welcomes and encourages applications from people with disabilities*.