Part-Time Service Administrator – Growth & Modern Office

Confidential; Newton Aycliffe, Tees Valley; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Health shield health cash plan

Office-based environment

Training and development opportunities

Job summary

Confidential is seeking a part-time Service Administrator in Newton Aycliffe. The role is 25 hours per week, Monday to Friday, with working hours from 9:30 to 14:30. This is 100% office-based, offering daily routines that suit family commitments and a clear work-life balance.

You will handle inbound customer enquiries by phone and email, manage shared inboxes and portals, and maintain accurate service records. The team supports busy operations with training and development opportunities.

Qualifications

• Excellent communication skills.
• Strong IT literacy and experience with office software.

Responsibilities

• Manage inbound customer enquiries via telephone and email.
• Monitor shared inboxes and customer portals, respond to requests and maintain service records.
• Arrange collections and logistics for customer parts and equipment.
• Source service parts, quotations and orders, communicate updates to customers.
• Maintain customer asset records and scheduled service activities in company systems.
• Provide operational support and cover during annual leave.

Skills

Communication

IT literacy

Organised

Teamwork

Tools

Microsoft Office

Job description

Confidential is seeking a part-time Service Administrator in Newton Aycliffe. The role is 25 hours per week, Monday to Friday, with working hours from 9:30 to 14:30. This is 100% office-based, offering daily routines that suit family commitments and a clear work-life balance.

You will handle inbound customer enquiries by phone and email, manage shared inboxes and portals, and maintain accurate service records. The team supports busy operations with training and development opportunities.