Client Relationship Manager (Non Sales)

TN United Kingdom; Yate; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Client Relationship Manager to enhance client satisfaction and foster long-term partnerships. This role involves managing customer relationships, ensuring operational support, and understanding client needs. Ideal candidates will have strong interpersonal skills and experience in customer-facing roles within software or IT services. The position offers a competitive salary and a hybrid work environment, allowing flexibility while ensuring collaboration. Join a team committed to employee wellbeing and inclusivity, where your contributions will make a significant impact.

Benefits

Private Medical Insurance

Dental Insurance

Health Cash Plan

Cycle to Work Scheme

Travel Insurance

Pension Plan

Life Assurance

Critical Illness Cover

Long Service Awards

Payroll Giving

Qualifications

• Excellent communication skills to engage with diverse clients.
• Understanding of software delivery lifecycle and project management.

Responsibilities

• Manage customer relationships and operational support.
• Produce documentation and communicate client needs internally.
• Lead client account review meetings and maintain client health.

Skills

Interpersonal Skills

Customer Service

Project Management Methodologies

Decision-Making Skills

Technical Understanding

Education

Prince2 Qualification

Job description

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Client Relationship Manager (Non Sales), Yate

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Client:

SBS

Location:

Yate, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

432571b7d955

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Location: Bristol (Yate)

Hybrid, office 2 days per week

Full time & permanent

Competitive salary

As a Client Relationship Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.

We have found that previous successful Client Relationship Managers have often come from roles such as Junior Project Management, Business Analyst, or Operations. If you have experience in these areas and are passionate about building strong client relationships, we encourage you to apply.

What will the role involve?:

1. Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service.
2. Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
3. Acknowledging customers promptly and treating them in a courteous manner
4. Maintaining a working knowledge of each client, as well as their business and system configuration.
5. Producing documentation after client meetings, summarising any additional actions required, including follow-up calls.
6. Communicate and represent client goals, requirements, and interests internally with delivery teams.
7. Work closely with account managers to help drive the strategic success of clients.
8. Maintain control systems to ensure accurate representation of client health.
9. Manage each customer’s backlog, accurately set expectations and deliver to timelines.
10. Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation.
11. Travel as required to attend onsite client meetings.

Qualifications

What are we looking for?

• Excellent interpersonal skills, able to communicate with a wide range of people.
• Prince2 qualifications are advantageous.
• Strong customer service ethic.
• Work well in a team setting.
• Reliable and ethical, respecting customers’ confidentiality.
• Strong decision-making skills and the ability to take the lead.
• Good comprehension of project management methodologies.
• Ability to manage risk.
• Proactive, highly self-motivated, and organised.
• High-level understanding of software development.
• Flexibility as there may be travel involved.
• Comfortable approaching people.
• Good numeracy skills.
• Ability to understand complex technical concepts and explain these in simple terms.
• Understanding of the end-to-end software delivery lifecycle, from development through deployment and support.
• Previous recent demonstrable experience in a customer-facing, or similar, role within Software, Finance, IT Services or related industries.

Additional Information

What are we offering?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

• Competitive salary: Competitive
• Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.