Client Relationship Assistant

Harrods; Knightsbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Harrods Private Shopping is seeking a Client Relationship Assistant to support Client Relationship Managers in delivering bespoke portfolio management strategies for Private Shopping Clients.

You will assist with administrative tasks, respond to client inquiries, coordinate appointments, and help maintain client trackers and travel arrangements. The role requires strong interpersonal and communication skills and proficiency with CRM systems.

Qualifications

• Strong interpersonal, communication and analytical skills.
• Knowledge of trends regarding client experiences.
• Client-facing experience.
• Excellent organisational skills, able to multi-task to meet short deadlines.
• Flexible and ready to adapt to changing priorities.
• Experience working with a CRM system is highly desirable.
• Good PC literacy (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Assist with day-to-day administrative, operational and reporting of all clientelling campaigns and initiatives to drive performance of the Private Shopping team.
• Support with welcoming, engaging and acquiring new clients, including responding to client inquiries via multiple channels, scheduling client appointments and facilitating the handover to the assigned Private Shopper.
• Maintain activity trackers up to date, liaise with Private Shoppers to collate client feedback, and manage waiting lists for brand and product access.
• Coordinate travel arrangements for clients and team members.
• Work with Client Relationship Managers to understand the client portfolio and prepare for meetings, coordinating campaigns with Loyalty team.
• Support weekly team reporting, liaising with stakeholders across Client Engagement and Brand Engagement teams.

Skills

Interpersonal skills

Communication skills

Analytical skills

Tools

CRM system

MS Office

Job description

Overview

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Client Relationship Assistant is to support our Client Relationship Managers with delivering bespoke portfolio management strategies that elevate the experience of our Private Shopping Clients.

Responsibilities

• Assist with the day-to-day administrative, operational and reporting of all clientelling campaigns and initiatives to drive the performance of the Private Shopping team.
• Support with welcoming, engaging and acquiring new clients, including responding to client inquiries via multiple channels, scheduling client appointments and facilitating the handover to the assigned Private Shopper.
• Maintain all activity trackers up to date, liaise with Private Shoppers to collate client feedback, and manage waiting lists for brand and product access.
• Co‑ordinate travel arrangements for clients and team members.
• Work alongside the Client Relationship Managers in understanding the client portfolio to support preparation for meetings, and coordinate campaigns with the Loyalty team.
• Support with weekly team reporting, including liaising with stakeholders across Client Engagement and Brand Engagement teams.

Qualifications

• Passionate about Private Shopping and building authentic client relationships.
• Strong interpersonal, communication and analytical skills.
• Knowledge of trends regarding client experiences.
• Client‑facing experience.
• Excellent organisational skills, able to multi‑task to meet short deadlines.
• Flexible and ready to adapt to changing priorities.
• Experience working with a CRM system is highly desirable.
• A proactive attitude with a strong willingness to learn and work within a team, ready to help others as required.
• Good PC literacy (Word, Excel, PowerPoint, Outlook).