Client Relationship Account Manager

Pertemps Network Group; Wednesbury; On-site; GBP 30,000; Full time

Benefits offered by this job

Supportive work culture

Career progression opportunities

Motivated team environment

Job summary

A leading recruitment agency in Wednesbury is seeking a proactive Operations Account Manager to manage client operations and ensure service excellence. The role involves direct client interactions, problem-solving, and data management to drive account success. Ideal candidates will have outstanding communication skills and experience in account management. Competitive salary of £30k offered along with career development opportunities.

Qualifications

• Proven experience in account management or customer service, ideally in logistics.
• Ability to juggle multiple tasks and clients effectively.
• Strong attention to detail and data-focused approach.

Responsibilities

• Be the main point of contact for clients, ensuring operations run smoothly.
• Swiftly resolve client issues while maintaining satisfaction.
• Log contract updates and identify patterns for proactive strategies.
• Collaborate with operations and sales to enhance service quality.
• Conduct client meetings to explore upselling opportunities.

Skills

Excellent communication

Organisational skills

Advanced Excel skills

Client relationship management

Commercial acumen

Job description

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️Recruitment Consultant - Permanent Office and Professional ️ *Administration* *Warehouse Admin* *Sales Admin* *Customer Service* *Finance and…

Operations Account Manager / Client Services Relationship Manager

Location: Wednesbury | Salary: £30k (flexible dependent on industry experience level)

Hours: Mon–Fri | 9:00–17:00 (fully office-based)

Be the champion of client operations, ensuring delivery excellence, driving account success, and spotting growth opportunities before they emerge.

What you will be doing:

• Build & maintain: Be the main point of contact for your clients; understanding their needs and ensuring operations run smoothly, on time, and to budget.
• Troubleshoot like a pro: Swiftly resolve issues, keeping customers satisfied and relationships strong.
• Be data smart: Log contract updates, identify patterns, and turn Excel insights into proactive strategies.
• Align with leadership: Feedback ideas and collaborate with senior operations and sales teams to boost service quality.
• Grow the account: Run client meetings, upsell where it fits, and spot cross-selling possibilities.

What we are looking for:

• A relationship builder with excellent communication both written and verbal.
• Organised by nature, with impeccable attention to detail.
• Comfortable juggling multiple clients and urgent priorities in a busy environment.
• Data-focused, advanced Excel skills help turn numbers into action.
• Experienced in account management or customer services, ideally in logistics or distribution.
• Commercially savvy, solution-driven, and ready to roll up your sleeves.

What You will Get

• Supportive, forward-thinking culture with real career progression.
• A passionate and motivated team environment.
• Opportunity to make an impact: you will optimise processes and elevate service across all accounts.

Are you interested in being considered?

If you are a proactive, client-first thinker with an operations mindset, we want to hear from you. Click “Apply” now and upload your CV.

Pertemps are always recruiting, if this position is not not quite the right fit, take a look at other roles we are currently hiring for at Pertemps: https://www.pertemps.co.uk/jobs/

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Distribution

• Industries

  Transportation, Logistics, Supply Chain and Storage

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