Client Relations & Logistics Coordinator

Confidential; Felixstowe; On-site; GBP 22,000 - 28,000; Full time

Job summary

Confidential is seeking an experienced Customer Service Coordinator in Felixstowe. You will be the key contact for customers, handling bookings, ensuring details are captured accurately, and maintaining professional communication from start to finish.

The role focuses on building strong client relationships, resolving queries, and collaborating with internal teams to meet customer requirements. A genuine passion for service and attention to detail is essential.

Qualifications

• Experience delivering excellent customer service.
• Shipping & logistics experience preferred.
• Strong written and verbal communication.
• Interpersonal and relationship-building skills.
• High accuracy and attention to detail.
• Ability to manage multiple priorities.
• Positive and determined approach.
• Confident in building relationships with customers and colleagues.

Responsibilities

• Liaising with customers and clients regarding bookings.
• Ensuring booking details are captured accurately and within agreed timescales.
• Building and maintaining strong relationships with key clients.
• Providing a professional and responsive customer service.
• Handling customer queries and resolving issues where required.
• Working closely with internal teams to ensure customer requirements are met.
• Maintaining accurate records and ensuring information is kept up to date.
• Supporting the wider team to ensure the smooth running of customer accounts.

Skills

Customer service

Shipping & logistics

Communication

Relationship-building

Attention to detail

Multi-tasking

Proactive

Teamwork

Job description

Confidential is seeking an experienced Customer Service Coordinator in Felixstowe. You will be the key contact for customers, handling bookings, ensuring details are captured accurately, and maintaining professional communication from start to finish.

The role focuses on building strong client relationships, resolving queries, and collaborating with internal teams to meet customer requirements. A genuine passion for service and attention to detail is essential.