Client Onboarding & Operations Specialist

Testing Site - JPMC; Lower Blandford St Mary; On-site; GBP 28,000 - 40,000; Full time

Job summary

Testing Site - JPMC is seeking a Client Operations Associate to join our team to enhance the client onboarding experience across products and platforms. You will address client inquiries, manage requests through to completion, and use automation to improve service efficiency while maintaining strong governance and data protection standards.

You will work with internal stakeholders to drive process improvements and ensure our service center operates with accuracy, speed, and a client-first

Qualifications

• Proven ability to optimize client operations and service center performance.
• Experience implementing governance and controls to minimize operational risks.
• Proficiency in leveraging automation technologies and digital tools to improve operational efficiency and client experience.
• Strong interpersonal and stakeholder management skills, with a track record of building productive relationships and driving collaborative solutions.
• Excellent problem-solving, analytical, and communication skills, with attention to detail and a commitment to delivering high-quality results.

Responsibilities

• Lead and support end-to-end client onboarding and provide ongoing operational support to ensure a seamless experience and high client satisfaction across products and platforms.
• Address client inquiries, troubleshoot issues, process transactions accurately, and identify opportunities to enhance service delivery or refer clients to additional products.
• Implement strategies and controls to protect client data and minimize risk both to clients and the organization, protecting the organization's financial and reputational interests.
• Leverage automation technologies and data-driven insights to streamline operations, improve efficiency, and drive continuous improvement within the service center.
• Collaborate with internal stakeholders to resolve operational challenges, drive process improvements, support project management, and align operations with industry trends.

Skills

Client operations optimization

Governance and controls

Automation technologies

Stakeholder management

Problem-solving and communication

Job description

Testing Site - JPMC is seeking a Client Operations Associate to join our team to enhance the client onboarding experience across products and platforms. You will address client inquiries, manage requests through to completion, and use automation to improve service efficiency while maintaining strong governance and data protection standards.

You will work with internal stakeholders to drive process improvements and ensure our service center operates with accuracy, speed, and a client-first