Client Manager

Neos Recruitment Ltd; City Of London; Híbrido; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days annual leave? or 22 days?

On-call allowance

Descripción de la vacante

Solaria Group is seeking an experienced Client Manager to oversee a portfolio of complex care packages, ensuring safe, personalised services. The role combines client relationship management, care quality oversight and operational duties within a national healthcare setting.

You will support remote teams, participate in on-call duties, and contribute to service delivery improvements while working in a hybrid setup from Rotherhithe/London.

Formación

• Experience in complex or domiciliary care environments.
• Experience managing care packages and client relationships.
• Strong organisational, communication and problem-solving skills.
• Understanding safeguarding, person-centred care and quality standards.
• Full UK driving licence with access to own vehicle.
• Proactive, professional approach to community care.

Responsabilidades

• Oversee a portfolio of care packages with high standards of care.
• Build and maintain relationships with clients, families and care professionals.
• Conduct regular reviews to ensure care packages meet needs.
• Support remote care teams and resolve operational challenges.
• Monitor service quality and safeguarding practices.
• Contribute to budget management and targets.
• Collaborate with internal teams to ensure effective service delivery.
• Participate in on-call rota outside normal hours.

Conocimientos

Care experience

Care packages management

Client relationships

Organisational skills

Communication skills

Problem solving

Safeguarding awareness

Person-centred care

Quality standards

Prioritisation

Remote team support

Driving licence

Professionalism

Descripción del empleo

Client Manager | Complex Care

Rotherhithe, Southwark, London | £30,000 per annum

Monday to Friday, 9am to 5pm | Hybrid Working

Solaria Group is working in partnership with an established national healthcare provider to recruit an experienced Client Manager to support the delivery of specialist care services within the community.

This is an excellent opportunity for an experienced care professional looking to progress their career within a well-established organisation committed to delivering high-quality, person-centred care.

The position offers a varied role combining client relationship management, care quality, operational responsibilities and team support.

The Role

As a Client Manager, you will be responsible for overseeing a portfolio of care packages, ensuring individuals receive safe, effective and personalised care while supporting the professionals delivering these services.

• Managing a portfolio of care packages, ensuring consistently high standards of care.
• Building and maintaining positive relationships with clients, families and care professionals.
• Conducting regular reviews to ensure care packages continue to meet individual needs.
• Supporting and managing remote care teams, providing guidance and resolving operational challenges.
• Monitoring service quality and ensuring appropriate safeguarding practices are maintained.
• Contributing to budget management, financial performance and operational targets.
• Working collaboratively with internal teams to ensure effective service delivery.
• Participating in an on-call rota to support services outside normal working hours.

What We're Looking For

• Previous experience within complex care, domiciliary care or a similar health and social care environment.
• Experience managing care packages, client relationships or care professionals.
• Strong organisational, communication and problem-solving skills.
• A good understanding of safeguarding, person-centred care and quality standards.
• Confidence managing competing priorities and supporting remote teams.
• A full UK driving licence and access to your own vehicle (essential).
• A proactive, professional approach to delivering high-quality community care.

What's on Offer?

• Salary of £30,000 per annum.
• Monday to Friday, 9am to 5pm, with additional on-call duties.
• Hybrid working, with one day working from home and the remaining time spent in the office or visiting clients.
• 22 days' annual leave, increasing to 25 days after three years, plus bank holidays.
• Occupational sick pay and enhanced family leave benefits, subject to eligibility.
• Access to training, professional qualifications and career development opportunities.
• Employee wellbeing resources and retail discounts.
• The opportunity to develop your career within an established national healthcare organisation.

Solaria Group

People. Partnership. Possibilities