Client Manager

Got The T-Shirt; Leeds; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Got The T-Shirt in Leeds is seeking a Client Manager to join an ambitious shopper marketing agency. You will own 2–3 client accounts and manage global retail strategy, research-led work and content delivery, delivering brilliant work with strong project management.

You'll collaborate with creative, strategy and content teams, turn complex briefs into clear plans, manage budgets and deadlines, and build lasting relationships with clients and internal teams. Hybrid working from the Leeds office.

Qualifications

• At least 2 years' agency experience with client and project management.
• Exceptional project management and organisational skills.
• Strategic thinker who can challenge briefs when needed.
• Brilliant communication to build relationships with clients and internal teams.
• Experience managing creative or content projects with budgets.
• Ability to understand research and insights to inform marketing strategy.
• Experience with global or corporate accounts.
• Background in shopper marketing, FMCG or integrated marketing.

Responsibilities

• Take ownership of 2–3 client accounts and be their trusted day-to-day contact.
• Lead global and corporate projects from retail strategy to content delivery.
• Manage multiple workstreams, timelines and stakeholders.
• Collaborate with creative, strategy and content teams to turn complex briefs into clear plans.
• Bring structure to complex projects, manage content, approvals and deliverables with attention to detail.
• Manage budgets, scopes and deadlines, anticipating challenges and keeping everyone informed.
• Occasionally contribute to faster-paced FMCG/shoppers projects for variety.

Skills

Client management

Project management

Strategic thinking

Communication skills

Budget management

Stakeholder management

Content projects

Global accounts

Job description

Agency: Shopper Marketing / Integrated Marketing

About the Role

We're working with a brilliant shopper marketing agency that's growing its Client Services team and looking for a talented Client Manager to join them in Leeds.

This is a fantastic opportunity to work with some major global brands, managing a mix of strategic, corporate and creative projects.

You'll take ownership of 2–3 client accounts, working on everything from global retail strategy and research-led projects to content delivery and faster-paced marketing campaigns.

It's a role with plenty of variety, but one thing is particularly important: you'll need to be an exceptional project manager. Someone who can take a complicated brief, bring clarity to it and keep everyone moving in the right direction.

If you're a strategic thinker, a brilliant organiser and someone who enjoys building great client relationships, we'd love to hear from you.

What You'll Be Doing

• Taking ownership of 2–3 client accounts, building strong relationships and becoming their trusted day-to-day contact.
• Leading a variety of global and corporate projects, from retail strategy and research-led work to complex content delivery.
• Managing multiple workstreams, timelines and stakeholders, making sure projects run smoothly from brief to delivery.
• Working closely with creative, strategy and content teams to turn complex client challenges into clear plans and brilliant work.
• Bringing structure to complicated projects, managing client-supplied content, approvals and deliverables with exceptional attention to detail.
• Managing budgets, project scopes and deadlines, anticipating challenges and keeping everyone informed.
• Getting involved in the occasional faster-paced FMCG and shopper marketing project, bringing plenty of variety to your role.

What You'll Bring

• At least 2 years' agency experience, with some solid client and project management experience under your belt.
• Exceptional project management and organisational skills. You'll be someone who can juggle multiple projects, bring structure to complexity and keep all the plates spinning.
• A strategic mindset. You'll understand the bigger picture, ask the right questions and be confident challenging a brief when needed.
• Brilliant communication skills and the confidence to build relationships with clients and internal teams at different levels.
• Experience managing creative or content projects, with great attention to detail and an understanding of budgets.
• The ability to understand research and insights, and how they can inform marketing strategy and recommendations.
• A curious, proactive attitude, plenty of initiative, commercial awareness and a genuine desire to develop.
• Experience working on global or corporate accounts.
• A background in shopper marketing, FMCG or integrated marketing.
• Experience managing complex projects involving multiple stakeholders, markets or large volumes of content.

Importantly, you don't need to come from a shopper marketing background. Strong agency experience, strategic thinking and exceptional project management skills are what really matter here.

Big-name clients

Work with major international brands on interesting, varied projects.

Real responsibility

Take ownership of your accounts and play an important role in delivering great work.

More than just account management

Get involved in strategic thinking, research and solving complex business challenges.

Plenty of variety

From global corporate projects to faster-paced creative campaigns, there's always something different happening.

Opportunity to develop

Join an ambitious agency where curiosity, initiative and a willingness to learn are genuinely valued.

Great people

Be part of a collaborative, supportive team that takes pride in doing brilliant work and building lasting client relationships.

Hybrid working

Enjoy the flexibility of hybrid working from the Leeds office.

Sound Like Your Kind of Role?

If you're an ambitious agency Client Manager who enjoys the challenge of juggling projects, building great relationships and delivering work that makes a difference, we'd love to hear from you.

You don't need to have worked in shopper marketing before. If you've got strong agency experience, a strategic brain and exceptional project management skills, we'd love to have a chat.