Client Manager (at a top shopper agency)

Got The T-Shirt; Leeds; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Got The T-Shirt in Leeds is seeking a Client Manager to join the Shopper Marketing / Integrated Marketing agency. You'll take ownership of 2–3 client accounts, guiding strategic, corporate and creative projects for major global brands.

This hybrid role focuses on relationship building, strong project management, and coordinating across creative, strategy and content teams to deliver clear plans and great work. You’ll manage budgets, timelines and deliverables with attention to detail.

Qualifications

• 2+ years’ agency experience in client services.
• Excellent project management and organisational skills.
• Strategic mindset with the ability to challenge briefs.
• Brilliant communication and relationship-building with clients and internal teams.
• Experience managing creative or content projects with attention to detail.
• Ability to understand research and insights to inform marketing strategy.
• Curious, proactive attitude and commercial awareness.

Responsibilities

• Own 2–3 client accounts and be their day-to-day contact.
• Lead global and corporate projects from strategy to content delivery.
• Manage multiple workstreams, timelines and stakeholders.
• Collaborate with creative, strategy and content teams to turn briefs into plans.
• Bring structure to complex projects with budgets and approvals.
• Manage budgets, scopes and deadlines; anticipate challenges.
• Take on faster-paced FMCG/shopper marketing projects for variety.

Skills

Agency experience

Project management

Strategic thinking

Client relationships

Communication

Budget management

Content coordination

Job description

Client Manager

Location: Leeds (Hybrid)
Salary: £32,000–£35,000
Level: Client Manager
Agency: Shopper Marketing / Integrated Marketing

About the Role

We're working with a brilliant shopper marketing agency that's growing its Client Services team and looking for a talented Client Manager to join them in Leeds.

This is a fantastic opportunity to work with some major global brands, managing a mix of strategic, corporate and creative projects.

You’ll take ownership of 2–3 client accounts, working on everything from global retail strategy and research-led projects to content delivery and faster-paced marketing campaigns.

It's a role with plenty of variety, but one thing is particularly important: you’ll need to be an exceptional project manager. Someone who can take a complicated brief, bring clarity to it and keep everyone moving in the right direction.

If you're a strategic thinker, a brilliant organiser and someone who enjoys building great client relationships, we'd love to hear from you.

What You'll Be Doing

• Taking ownership of 2–3 client accounts, building strong relationships and becoming their trusted day-to-day contact.


• Leading a variety of global and corporate projects, from retail strategy and research-led work to complex content delivery.


• Managing multiple workstreams, timelines and stakeholders, making sure projects run smoothly from brief to delivery.


• Working closely with creative, strategy and content teams to turn complex client challenges into clear plans and brilliant work.


• Bringing structure to complicated projects, managing client-supplied content, approvals and deliverables with exceptional attention to detail.


• Managing budgets, project scopes and deadlines, anticipating challenges and keeping everyone informed.


• Getting involved in the occasional faster-paced FMCG and shopper marketing project, bringing plenty of variety to your role.

What You'll Bring

• At least 2 years' agency experience, with some solid client and project management experience under your belt.


• Exceptional project management and organisational skills. You'll be someone who can juggle multiple projects, bring structure to complexity and keep all the plates spinning.


• A strategic mindset. You'll understand the bigger picture, ask the right questions and be confident challenging a brief when needed.


• Brilliant communication skills and the confidence to build relationships with clients and internal teams at different levels.


• Experience managing creative or content projects, with great attention to detail and an understanding of budgets.


• The ability to understand research and insights, and how they can inform marketing strategy and recommendations.


• A curious, proactive attitude, plenty of initiative, commercial awareness and a genuine desire to develop.

Bonus Points

• Experience working on global or corporate accounts.


• A background in shopper marketing, FMCG or integrated marketing.


• Experience managing complex projects involving multiple stakeholders, markets or large volumes of content.

Importantly, you don't need to come from a shopper marketing background. Strong agency experience, strategic thinking and exceptional project management skills are what really matter here.

Why Join?

• Big-name clients: Work with major international brands on interesting, varied projects.


• Real responsibility: Take ownership of your accounts and play an important role in delivering great work.


• More than just account management: Get involved in strategic thinking, research and solving complex business challenges.


• Plenty of variety: From global corporate projects to faster-paced creative campaigns, there's always something different happening.


• Opportunity to develop: Join an ambitious agency where curiosity, initiative and a willingness to learn are genuinely valued.


• Great people: Be part of a collaborative, supportive team that takes pride in doing brilliant work and building lasting client relationships.


• Hybrid working: Enjoy the flexibility of hybrid working from the Leeds office.

Sound Like Your Kind of Role?

If you're an ambitious agency Client Manager who enjoys the challenge of juggling projects, building great relationships and delivering work that makes a difference, we'd love to hear from you.

You don't need to have worked in shopper marketing before. If you've got strong agency experience, a strategic brain and exceptional project management skills, we'd love to have a chat.