Client Liaison Manager

Avery Healthcare Group Ltd.; South Derbyshire; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Industry-leading commission

Benefits platform

Career development

Wellbeing support

Recognition schemes

Job summary

Avery Healthcare Group Ltd is seeking a Client Liaison Manager for a care home in the area. The role guides prospective residents and their families from first enquiry to move-in, while also driving occupancy through follow-up, conversion and local referral networks.

The post combines relationship-building with a commission-based sales target and may require occasional evenings and weekends for events and visits. A full UK driving licence and right to work in the UK are required.

Qualifications

• Experience in sales, relationship management, or business development.
• Track record of achieving targets.

Responsibilities

• Manage enquiries and support prospective residents and families from first contact to move-in
• Give personalised tours of the home and build trust with families, healthcare professionals and local stakeholders
• Build and manage a pipeline of prospective residents, driving occupancy through follow-up and conversion
• Represent the home locally through networking, business development and community engagement
• Build local referral networks
• Work with operational teams to deliver a smooth move-in and high standards of customer service
• Monitor local market activity and find ways to raise occupancy, performance and the home's profile

Skills

Communication

Rapport building

Prospecting

Networking

Commercial awareness

Persistence

Job description

This Client Liaison Manager post sits within a care home run by Avery Healthcare Group Ltd, working alongside the General Manager and the home team. The role guides prospective residents and their families from first enquiry to move-in, while also driving occupancy through follow-up, conversion and local referral networks. It combines relationship-building with a commission-based sales target and includes occasional evenings and weekends for events and visits. A full UK driving licence and proof of right to work are needed.

What the job involves

• Manage enquiries and support prospective residents and families from first contact to move-in
• Give personalised tours of the home and build trust with families, healthcare professionals and local stakeholders
• Build and manage a pipeline of prospective residents, driving occupancy through follow-up and conversion
• Represent the home locally through networking, business development and community engagement
• Build local referral networks
• Work with operational teams to deliver a smooth move-in and high standards of customer service
• Monitor local market activity and find ways to raise occupancy, performance and the home's profile

Experience

• Experience in sales, relationship management, business development, customer engagement or a similar role
• Track record of achieving targets

Skills & knowledge

• Outstanding communication and interpersonal skills
• Ability to build rapport quickly and develop lasting relationships
• Proactive, organised approach to managing multiple enquiries and priorities
• Confidence presenting, networking and representing a premium service
• Strong commercial awareness
• Resilience, drive and determination to create opportunities and deliver results

Checks & eligibility

• DBS check
• Right to work in the UK
• Full UK driving licence

Other

• Genuine passion for delivering exceptional customer experiences

What’s offered

• Competitive salary and industry-leading commission structure
• Employee benefits platform with retail, leisure and lifestyle discounts
• Career development, progression opportunities and learning programmes
• Employee Assistance Programme and wellbeing support for individuals and their families
• Recognition schemes that celebrate achievement