Care Home General Manager - Commissioning

Avery Healthcare Group; Norwich; On-site; GBP 70,000 - 95,000; Full time

Job summary

Avery Healthcare Group in the United Kingdom is seeking an experienced leader to commission and open a brand-new care home. As Commissioning General Manager, you will shape the culture, recruit a high-performing team, welcome residents, and set the standard for exceptional care from day one.

You will own commissioning, occupancy growth, and ongoing operation, maintaining regulatory compliance and financial performance while building strong relationships with residents, families and local

Qualifications

• Experience as Registered/General/Home Manager in a care home.
• Commissioning experience or proven occupancy improvement.
• Hold Level 5 Leadership qualification (or equivalent).
• Strong leadership and budget management skills.
• Excellent communication and relationship-building.

Responsibilities

• Lead commissioning, launch and performance of the home with excellent resident experiences.
• Recruit, develop and inspire a high-performing team and positive culture.
• Build relationships with residents, families, professionals to drive occupancy.
• Oversee financial, operational and regulatory performance for quality standards.
• Drive continuous improvement and best practice across the home.
• Collaborate with Avery's support teams to establish the home as a leading care community.
• Ensure growth and service maturity with ongoing operational excellence.

Skills

Leadership

Commissioning

Budget management

Communication

Team development

Education

Level 5 Leadership and Management

Job description

Package Description: At Avery Healthcare, we're not just opening a new care home, we're creating a place where people will feel safe, valued, connected and truly at home. This is a rare opportunity for an experienced and ambitious leader to take the helm of a brand-new care home from the very beginning. As our Commissioning General Manager, you'll play a pivotal role in bringing our vision to life, shaping the culture, building and inspiring your team, welcoming our first residents, and establishing a home that delivers exceptional care from day one. Avery is one of the UK's leading providers of luxury residential, dementia and respite care, but what truly sets us apart is our people. We believe that when colleagues feel supported, empowered and appreciated, they create outstanding experiences for residents and families. That's why we invest in our teams, champion innovation, and foster a culture where everyone can thrive. If you're passionate about delivering exceptional care, building high-performing teams, and making a meaningful difference every day, we'd love to hear from you.

About the role

As our Commissioning General Manager, you will lead the home through commissioning, opening and ongoing operation. You'll shape the culture, build a high-performing team, and establish the home as a trusted part of the local community. Combining strong leadership with commercial awareness and a passion for quality care, you'll ensure residents, families and colleagues experience excellence from day one.

Key responsibilities

• Lead the successful commissioning, launch and performance of the home, delivering outstanding care and resident experiences.
• Recruit, develop and inspire a high-performing team, creating a positive and supportive culture.
• Build strong relationships with residents, families, healthcare professionals and local stakeholders to drive reputation and occupancy.
• Take ownership of financial, operational and regulatory performance, ensuring compliance and quality standards are met.
• Drive continuous improvement and best practice across all areas of the home.
• Work closely with Avery's support teams to establish the home as a leading care community.
• Lead the home beyond commissioning, ensuring continued growth, operational excellence and the delivery of exceptional resident experiences as the service matures.

About You

• Have experience as a Registered Manager, General Manager or Home Manager within a care home setting.
• Have commissioning experience or a proven track record of significantly increasing occupancy and improving service performance.
• Hold a Level 5 Leadership and Management qualification (or equivalent).
• Demonstrate strong leadership skills and the ability to develop high-performing teams.
• Possess commercial awareness with experience managing budgets and business performance.
• Have excellent communication and relationship-building skills.
• Be confident engaging with residents, families, colleagues and external partners.
• Be resilient, adaptable and able to thrive in a commissioning environment.
• Be committed to delivering outstanding resident experiences.

Why Join Avery?

This is a unique opportunity to create something special from the ground up. You'll have the autonomy to shape your home's success while being supported by an experienced central team. At Avery, you'll be trusted to lead, empowered to innovate and supported to develop your career. Most importantly, you'll create a home where residents, families and colleagues can thrive for years to come.

Please Note

• A DBS Disclosure check, funded by Avery Healthcare.
• Proof of eligibility to work in the UK.