Resident Experience & Move-In Liaison Leader

Avery Healthcare Group; Sidcup; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Commission structure

Benefits platform (retail, leisure, &–

Career development & learning

Employee Assistance Programme

Recognition schemes

Job summary

Avery Healthcare Group is seeking a Client Liaison Manager in the United Kingdom to support prospective residents and families from enquiry to move-in with a warm, personalised experience. You will tour homes, build trusted relationships with families and healthcare professionals, and develop a strong occupancy pipeline through effective follow-up and conversion.

Role emphasizes delivering exceptional customer experiences, presenting and networking in the local community, and collaborating with

Qualifications

• Experience in sales, relationship management, business development or a similar role.
• Outstanding communication and interpersonal skills.
• Ability to build rapport quickly and develop lasting relationships.
• Proactive, organised approach to managing multiple enquiries and priorities.
• Strong commercial awareness with a track record of achieving targets.
• Genuine passion for delivering exceptional customer experiences.

Responsibilities

• Manage enquiries and support prospective residents and families from first enquiry through to move-in.
• Deliver engaging and personalised tours of the home, building trusted relationships with families, healthcare professionals and other key local stakeholders.
• Develop and manage a strong pipeline of prospective residents, driving occupancy through follow-up and conversion activities.
• Represent the home within the local community through networking, business development and community engagement initiatives.
• Work closely with operational teams to ensure a seamless move-in experience and exceptional customer service.
• Monitor local market activity and identify opportunities to enhance occupancy, performance and the home’s profile within the community.

Skills

Sales experience

Relationship management

Business development

Customer engagement

Communication

Interpersonal skills

Rapport building

Organisation

Presentation

Networking

Commercial awareness

Customer experience

Job description

Avery Healthcare Group is seeking a Client Liaison Manager in the United Kingdom to support prospective residents and families from enquiry to move-in with a warm, personalised experience. You will tour homes, build trusted relationships with families and healthcare professionals, and develop a strong occupancy pipeline through effective follow-up and conversion.

Role emphasizes delivering exceptional customer experiences, presenting and networking in the local community, and collaborating with