Client Liaison Manager

Avery Healthcare Group; Sidcup; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Commission structure

Benefits platform (retail, leisure, &–

Career development & learning

Employee Assistance Programme

Recognition schemes

Job summary

Avery Healthcare Group is seeking a Client Liaison Manager in the United Kingdom to support prospective residents and families from enquiry to move-in with a warm, personalised experience. You will tour homes, build trusted relationships with families and healthcare professionals, and develop a strong occupancy pipeline through effective follow-up and conversion.

Role emphasizes delivering exceptional customer experiences, presenting and networking in the local community, and collaborating with

Qualifications

• Experience in sales, relationship management, business development or a similar role.
• Outstanding communication and interpersonal skills.
• Ability to build rapport quickly and develop lasting relationships.
• Proactive, organised approach to managing multiple enquiries and priorities.
• Strong commercial awareness with a track record of achieving targets.
• Genuine passion for delivering exceptional customer experiences.

Responsibilities

• Manage enquiries and support prospective residents and families from first enquiry through to move-in.
• Deliver engaging and personalised tours of the home, building trusted relationships with families, healthcare professionals and other key local stakeholders.
• Develop and manage a strong pipeline of prospective residents, driving occupancy through follow-up and conversion activities.
• Represent the home within the local community through networking, business development and community engagement initiatives.
• Work closely with operational teams to ensure a seamless move-in experience and exceptional customer service.
• Monitor local market activity and identify opportunities to enhance occupancy, performance and the home’s profile within the community.

Skills

Sales experience

Relationship management

Business development

Customer engagement

Communication

Interpersonal skills

Rapport building

Organisation

Presentation

Networking

Commercial awareness

Customer experience

Job description

About the Role

As our Client Liaison Manager, you’ll support prospective residents and their families from first enquiry through to move‑in, providing a warm, professional and personalised experience every step of the way.

What you’ll be doing

• Managing enquiries and supporting prospective residents and their families from their first enquiry through to move‑in.
• Delivering engaging and personalised tours of the home, building trusted relationships with families, healthcare professionals and other key local stakeholders.
• Developing and managing a strong pipeline of prospective residents, driving occupancy through effective follow‑up and conversion activities.
• Representing the home within the local community through networking, business development and community engagement initiatives.
• Working closely with operational teams to ensure a seamless move‑in experience and exceptional customer service throughout.
• Monitoring local market activity and identifying opportunities to enhance occupancy, performance and the home’s profile within the community.

About You

We’re looking for someone who is naturally people‑focused, commercially aware and passionate about making a difference. You will have experience in sales, relationship management, business development, customer engagement or a similar role where building trust and delivering results are equally important.

You’ll also have:

• Outstanding communication and interpersonal skills.
• The ability to build rapport quickly and develop lasting relationships.
• A proactive and organised approach to managing multiple enquiries and priorities.
• Confidence presenting, networking and representing a premium service.
• Strong commercial awareness with a track record of achieving targets.
• The resilience, drive and determination to create opportunities and deliver results.
• A genuine passion for delivering exceptional customer experiences.

Why Avery?

At Avery, we’re proud of our reputation for delivering exceptional care and creating welcoming communities where residents can thrive. Equally important is the environment we create for our colleagues. You’ll be joining a supportive, ambitious and values‑driven organisation that is committed to investing in its people and celebrating success.

In return, you’ll benefit from:

• A competitive salary and an industry‑leading commission structure that genuinely rewards success and recognises the impact you make.
• Access to a comprehensive employee benefits platform, including a wide range of retail, leisure and lifestyle discounts.
• Excellent career development, progression opportunities and learning programmes within one of the UK’s leading care providers.
• An Employee Assistance Programme and wellbeing support for you and your family.
• Recognition schemes that celebrate achievement, alongside the opportunity to make a real impact within a growing and ambitious organisation.

This role will require a DBS check, the cost of which will be met by Avery Healthcare.

Proof of eligibility to work in the UK will be required along with a full UK driving licence.

Due to the nature of the role, occasional evening and weekend working may be required to support events, networking opportunities and prospective resident visits.

This vacancy may close earlier than advertised if a high volume of suitable applications is received.